Cloudax

A Manchester-based startup pushing the boundaries of AI-driven contact-centre solutions. Our mission is to reshape how centres communicate and support both customers and employees.

cloudax.uk

Contact Name: Cloudax

Tel No: +44 161 524 9088

Contact Email: enquiries@cloudax.uk

Profile:

A Manchester-based startup pushing the boundaries of AI-driven contact-centre solutions. Our mission is to reshape how centres communicate and support both customers and employees.

ConnectSuite, our flagship conversational AI platform, delivers one of the lowest-latency experiences on the market in over 50 languages. Trained on your company knowledge base and call flows, it provides reliable, instant support 24/7 eliminating hold times. Each call is transcribed, summarised and recorded within the platform allowing for seamless human handoff and rich analytics. The AI handles routine enquiries so your team can focus on the most valuable or vulnerable interactions.

EduSuite is your team’s AI sidekick for knowledge management and training. In voice or text, your team can instantly access company information with contextual, human-like responses whenever they need help. It also role-plays real-world scenarios for streamlined onboarding in a risk-and-judgement-free environment. Free your team leaders from repetitive questions, empowering them to concentrate on strategic development and growth.

At Cloudax, innovation is in our DNA, we deliver exceptional customer experiences, boost efficiency and drive sustainable success with our end-to-end AI solutions.