The Contact Centre Podcast – Series 3 Is Here!


Series three of the contact centre podcast

After thousands of you downloaded our first two seasons of The Contact Centre Podcast, we are back with season three and even more great guests!

A thumbnail photo of Jo Hale

Jo Hale

To kick things off, we talk to Jo Hale, a greatly experienced Customer Contact Director and popular guest of our webinar programme, as we focus on the topic of common contact centre problems and how to solve them.

In this episode, we also share expert tips to improve communication across the contact centre, secure more budget and lower attrition, as well as much, much more.

This episode is available now, on each of the following platforms:

You can also listen via this web page by simply hitting the play button below to dive into our fun, engaging and informative conversations.

Our conversation with Jo is the first episode of six, with a new episode to be released weekly, so make sure you subscribe on your chosen platform or follow the Call Centre Helper website to stay tuned to our latest exciting content.

Series 3 will include this and five more interesting episodes, including future discussions with:

  • John Casey, as we focus on the topic of Contact Centre WFM
  • Leslie O’Flahavan, as we focus on the topic of Customer Service Writing
  • Martin Jukes, as we focus on the topic of The Advisor of the Future
  • Kim Ellis, as we focus on the topic of Customer Service Skills
  • Jacqui Turner as we focus on the topic of Improving Team Leader Performance

So, please stay tuned and if you want more great podcast content or if you’re new to The Contact Centre Podcast, you can catch up on the previous two series here!

Help Us Improve!

While our podcast series has been very successful so far, we know that there is always room to improve!

Although we have already recorded series 3, we plan to bring you many more episodes later in 2020 and we are looking for you to share some feedback, so that we can keep getting better.

All you need to do is fill-in our simple five question survey, which should take no more than two minutes to complete.

By filling in the survey, you will also get the chance to suggest future topics, so we can better tailor our content to you, our loyal listeners.

Follow the link to share your feedback with us; it is very much appreciated!

A Quick Thank You

We want to take this opportunity thank Genesys for sponsoring this podcast series, as without their support we would not be able to put any of this together.

Genesys is a global leader in omnichannel customer experience and contact centre solutions.

In fact, more than 11,000 companies in over 100 countries trust the Genesys Customer Experience Platform, a fact you will have heard before if you like to listen to our podcast.

If you want to find out more about Genesys’s latest contact centre offering or would like a demonstration, please click here.

On a final note, we are excited to bring you even more podcasts later this year, so stay tuned!

Published On: 20th Jan 2020 - Last modified: 21st Jan 2020
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