Articles - Jacqui Turner

Jacqui Turner is a multi award winning trainer and coach who specialises in helping contact centres deliver service excellence.

As a founder of Turner Corner Learning Solutions, she designs and delivers a variety of bespoke courses to help customer service teams and team leaders build their skills and confidence and thereby achieve their potential.

Jacqui has recently been ranked as #15 Top CX Influencer 2024 for the work she does to spread the word about the importance of delivering service excellence to all customers.

Connect with Jacqui on LinkedIn

Question marks - customer service questions
The Top 10 Customer Service Questions
Call centre worker with headset
Use Mock Calls to Improve Agent Performance – With Free Exercises
Pen crossed out 'I am Sorry' on note
10 Alternative Ways to Say: “Sorry for the Inconvenience Caused”
A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
How to Coach Empathy in the Contact Centre – With Three Training Exercises
A photo of a person releasing an eagle
How to Prepare Agents for Team Leader Roles
A photo of block figures negotiating
How to Negotiate Solutions With a Customer
Jacqui Turner
Podcast – How to Inspire Your Team Leaders to Get More From Their Advisors
lady floating on a book
The Top Stories of 2019
Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
A photo of a person sticking their tongue out to make a rude gesture
How to Deal With Rude Customers
How to Build Customer Trust From the Contact Centre
How to Create a Coaching Culture in the Contact Centre
Call Control Techniques: How to Present Options to Customers
Want to Speak in the Same Language as the Customer? Use Filtering!
How to Refocus Team Leaders From Spending Too Long on Email
New Year Resolution Ideas for Your Call Centre
Being Super-Busy: The Modern Excuse for Not Coaching Staff
Recorded Webinar: Being busy – The Modern Excuse for Not Coaching Staff
Create Room to Breathe Instead of Making Knee-Jerk Reactions
8 Strategies for Increasing Agent Resilience