Event: Customer Experience – Should Size Matter? 209 Filed under - Archived Content, Oracle THE DATE: 20th March Time: 9:00am – 1:00pm THE LOCATION: Oracle London City Office, Knightsbridge Room One South Place, London EC2M2RB THE DETAILS: If you thought outstanding Customer Experience is only for large organisations, think again – we have a solution for you. CapricornVentis and Oracle are delighted to bring together leading companies who have revolutionised their Customer Experience to grow their business. Take this opportunity to learn how they did it. Featured Speakers Graham Hardy – Former Head of Customer Care @ Boots UK John Mihill – Head of On-Line Operations & Customer Service @ TM Lewin What can you expect from this event: Hear from Recognised Industry Experts Take part in a Customer Journey Mapping Workshop Win a FREE Consultancy Day Share Best Practise with Industry Peers Complimentary Breakfast and Lunch (to fuel your creativity) This invitation-only event will also provide an excellent networking opportunity. AGENDA 09:00 – 09:30 REGISTRATION & BREAKFAST 09:30– 09:40 Welcome – John Glennane, Director, CapricornVentis 09:40 – 10:25 Proactive vs Reactive Customer Experience – David Lopes, CX strategist, Oracle 10:30 – 11:15 Practical Insights into Customer Experience – Graham Hardy, Former Head of Customer Care at Boots UK 11:15 – 11:30 COFFEE BREAK 11:30 – 12:00 Customer Journey Mapping Workshop – David Lopez and Simon Mills 12:05 – 12:45 Masterclass: Small but Perfectly Formed: The Tim Lewin Story – John Milhill, Head of Online Operstions & Customer Service 12:45 – 13:00 Q&A 13:00 – 13:45 Lunch 13:45 – 14:30 Optional – How Technology can Support CX THE ORGANISERS: CapricornVentis and Oracle Customer Experience event Author: Jo Robinson Published On: 19th Jan 2014 - Last modified: 1st Nov 2017 Read more about - Archived Content, Oracle Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter