Customer Service & Experience West 2023 Related Articles Is There a Link Between Customer Experience and Profitability? Definition: Contact Centre Jargon and Terminologies Customer Service vs. Customer Experience What Is the Difference Between Customer Experience and Customer Service? 107 Filed under - Archived Content Thrive & Survive or Neglect & Regress CX is positioned stronger than ever to become the engine that powers your business success, supercharging customer-driven growth. However, leaders that neglect this potential will find themselves way behind their competition, losing out on customer dollars and feeling the squeeze. Securing your seat at Reuters Events: Customer Service & Experience 2023 (May 10-11, San Diego) is your first step to arming yourself with the insights, evidence & statistics you need to convince your C-Suite that investment in CX initiatives will be the key to maintaining customer-driven growth in periods of uncertainty. Now is the time for CX to stand up and be the driving force behind your success. Author: Rachael Trickey Published On: 17th Nov 2022 - Last modified: 26th May 2023 Read more about - Archived Content Recommended Articles Is There a Link Between Customer Experience and Profitability? Contact Centre Jargon and Terminologies Customer Service vs. Customer Experience What Is the Difference Between Customer Experience and Customer Service? Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter