NICE inContact CXone Wins Innovation Award

NICE inContact has announced that NICE inContact CXone has been named by TMC as a 2018 Customer Experience Innovation Award winner.

The Customer Experience Innovation Award, presented by TMC’s CUSTOMER magazine, recognises best-in-class companies setting the standard in delivering exceptional customer experiences through all channels.

Customers today place a high premium on seamless, engaging experiences with brands. The challenge for organisations operating in the experience economy is to deliver these experiences consistently across a growing number of channels.

CXone, a unified cloud customer experience platform, supports businesses of all sizes as they look to move to the cloud via proven enterprise-class software.

Through  Omnichannel Routing, Analytics, Workforce Optimisation, Automation and Artificial Intelligence on an Open Cloud Foundation, CXone helps t0 create exceptional experiences for customers and agents alike.

Paul Jarman

“Success in the experience economy hinges on a brand’s ability to build powerful, exceptional customer experiences and then replicate those experiences consistently across any and every channel – digital and voice,” said Paul Jarman, CEO of NICE inContact.

“As a complete and unified solution, NICE inContact CXone powers engaging connections between agents and customers, regardless of channel. CUSTOMER Magazine’s recognition of CXone demonstrates the value of a truly holistic approach to customer experience.”

The 2018 Customer Experience Innovation Award follows several prestigious recognitions for CXone, including the 2019 BIG Innovation Award and multiple leading industry analyst firms recognising CXone and NICE inContact.

“Congratulations to NICE inContact for receiving a 2018 Customer Experience Innovation Award,” said Rich Tehrani, CEO, TMC.

“NICE inContact CXone has been selected for enhancing the customer experience and improving business relationships. We’re pleased to recognise this achievement.”

Author: Robyn Coppell