Performance Management and Quality Monitoring

Call Centre Helper Directory - Performance Management and Quality Monitoring

Empowering businesses to revolutionise the way in which they enhance their agent and customer journey. With no integration required, set-up is straightforward and simple.

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.

Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiency.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

Lifesize has completely transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning and Agent Motivation software.

 
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