Performance Management and Quality Monitoring

Call Centre Helper Directory - Performance Management and Quality Monitoring

8×8 offers innovative, secure and reliable cloud technology. We offer world-class virtual contact centre solutions as well as business phone services, collaboration, virtual meetings and conferencing.

Bright UK Ltd. measure and benchmark Performance, Employee engagement and Customer experience!

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.

Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

Oak is a UK leading provider of call recording, reporting, integration and automation technologies.

For over ten years, market-leading Opinion8 has been enabling organisations to measure customer and employee satisfaction. Contact centres in both the public and private sectors benefit from our Voice of the Customer and Voice of the Employee automated surveys.

Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration.

 
 
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