EvaluAgent Related Articles The CEO Interview: Jaime Scott at EvaluAgent Definition: Contact Centre Jargon and Terminologies Evaluation Spreadsheets vs. Scorecards. Which One to Choose? Evaluagent Recognized as a Leader in Contact Centre Quality Assurance 2,283 Filed under - Call Centre Directory, Coaching and Training, Performance Management and Quality Monitoring, EvaluAgent EvaluAgent provide software and services that help contact centres engage and motivate their staff to deliver great customer experiences. www.evaluagent.com Contact Name: Jaime Scott Tel No: 0800 011 9688 Contact Email: info@evaluagent.net Profile: As former contact centre managers ourselves, we know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition. We understand the frustrations of having to manage complex spreadsheets, interpret unwieldy management reports, and the struggle of using software that doesn’t really work. That’s why we created EvaluAgent; the multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience! Clients say: “My time can now be spent giving the support and direction needed to help agents make the required improvements.” Lesley Stricker, Team Leader “EvaluAgent is truly transformative. We’ve worked closely with their client services team to build bespoke scorecards, which have enabled us to introduce consistent measurement and scoring of quality across the front-office. What’s more, their reporting and intuitive dashboards allow us to run coaching sessions that are in line with the areas that we know need working on. If anyone is looking to move away from spreadsheets, I’d encourage you to talk to EvaluAgent.” Marc Broome, Atos To learn more & arrange your free demonstration, please visit www.evaluagent.com Social Media: Twitter Handle: @evaluagent LinkedIn Company Page: https://www.linkedin.com/company/evaluagent/ Address: Digital City Bridge Street West, The Boho Zone, Middlesbrough, Cleveland, TS2 1AE Weblink: www.evaluagent.com Author: Megan Jones Published On: 27th Oct 2014 - Last modified: 17th Jul 2023 Read more about - Call Centre Directory, Coaching and Training, Performance Management and Quality Monitoring, EvaluAgent The Latest Articles Featuring EvaluAgent 3 Prevailing Contact Centre Myths and How to Banish Them Ditch Unreliable Customer Surveys With New xNPS Evaluagent Takes Bronze in Stevie Awards Game On! 12 Use Cases for Gamification Evaluagent and Assembled Unite to Boost Employee Engagement Evaluagent Ranks in Flexa100 List Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center White Paper: Consumer Duty Compliance Through Effective QA Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter