evaluagent gives contact centers complete visibility across every interaction – human and AI.
Contact Name: Jaime Scott
Tel No: 0800 011 9688
Contact Email: info@evaluagent.net
Profile:
As former contact center managers, we know exactly how hard it is to deliver consistently great service under the pressure of metrics, targets, and constant change.
Our AutoQA & Improvement platform scores 100% of conversations automatically, with a clear rationale behind every result, so quality teams spend less time auditing and more time coaching. Pair it with Conversation Intelligence to see what’s changing, what’s causing it, and what to do next, and with AI Agent Observability to hold AI-handled interactions to the same standard.
No black box, no guesswork: every score is explainable in plain language, and it’s built to work with whatever platform your contact center already runs on.
Clients say:
“evaluagent lets you go deep without hours of data mining – the information is there, surfaced for you. It allows us to have meaningful conversations at the right point.”
Lisa Beeching, Head of Business Support, ManyPets
“Planning QA activity for a given month would take a number of individuals well over a day. That’s now reduced to less than an hour, which is a huge saving for us.”
Andrew Smith, Customer Director, 1st Central
To learn more and book a demo, please visit https://www.evaluagent.com
Social Media:
Twitter Handle: @evaluagent
LinkedIn Company Page: https://www.linkedin.com/company/evaluagent/
Address: Digital City Bridge Street West, The Boho Zone, Middlesbrough, Cleveland, TS2 1AE
Weblink: www.evaluagent.com
Author: Megan Jones
Published On: 27th Oct 2014 - Last modified: 17th Jul 2026
Read more about - Call Centre Directory, Coaching and Training, Performance Management and Quality Monitoring, evaluagent
