eBook: If Your Contact Center Uses Spreadsheets, Read This 114 Filed under - Archived Content, Scorebuddy This eBook is designed for contact centre management teams who are striving to create a more positive, efficient, and productive work environment, are focused on improving customer service and are ready to ramp up their internal quality assessment process. eBook written by: Scorebuddy Click here to download your copy of the eBook. Author: Jo Robinson Published On: 15th Jul 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, Scorebuddy Related Reports eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This eBook: Gap Analysis for Individual Training in the Call Center Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter