eBook: Understanding Call Centre Quality Assurance Frameworks 103 Filed under - Archived Content, Scorebuddy 40% of consumers have abandoned a company for one of their competitors due to sub-par customer service. Organizations should, therefore, be focusing on how to get better at assuring quality customer service. This eBook explores the process of evolving from one stage of QA effectiveness to the next. It provides actionable insights to help understand call centre quality assurance. eBook written by: Scorebuddy Click here to download your copy of the eBook. Author: Jo Robinson Published On: 1st Oct 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, Scorebuddy Related Reports eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This eBook: Gap Analysis for Individual Training in the Call Center Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter