eBook: Understanding Call Centre Quality Assurance Frameworks

40% of consumers have abandoned a company for one of their competitors due to sub-par customer service.

Organizations should, therefore, be focusing on how to get better at assuring quality customer service.

This eBook explores the process of evolving from one stage of QA effectiveness to the next. It provides actionable insights to help understand call centre quality assurance.

eBook written by: Scorebuddy

Click here to download your copy of the eBook.

Published On: 1st Oct 2019 - Last modified: 14th Apr 2020
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