EvaluAgent Integrates ChatGPT in Industry First Milestone Related Articles How to Use ChatGPT for Faster, More Empathetic Customer Support ChatGPT - The Next Stage for CX AI Adoption? A Primer on ChatGPT, LLMs, and Generative AI The Role of ChatGPT in Call Centres © Eny Setiyowati - Shutterstock - 1008979648 138 Filed under - Contact Centre News, EvaluAgent EvaluAgent has become the first to integrate ChatGPT into quality assurance call centre software industry wide – introducing SmartScore – a major milestone for the industry. Its contact centre software, now with SmartScore – powered by ChatGPT, can intelligently score agent interactions at the click of a button, providing assessors with a fast and accurate tool to evaluate conversations. It will reduce the time it takes to evaluate calls with customers and improve the consistency of scoring. Using ChatGPT, SmartScore can evaluate any conversation across any channel in less than 10 seconds, building custom scorecards and automatically sending ‘evaluations to be completed’ to assessors’ inboxes. It will use real-time reports, calibration, agent appeals and feedback to improve performance. OpenAI recently launched its latest version of the game-changing AI model, GPT -4. Jaime Scott, CEO and Co-Founder of EvaluAgent, said: “Innovation has always been a major focus for us so we’re thrilled to be the first call centre quality assurance software provider to successfully integrate ChatGPT. It’s a major milestone for the industry and will make a huge different to our clients’ businesses; not only in the nuts and bolts of quality assurance, but also in retaining good people. It’s game-changing technology that gives our clients a significant competitive advantage, enhancing efficiency and helping deliver excellent customer service.” SmartScore launches to EvaluAgent customers in April 2023 and quality teams are encouraged to trial it for free. This blog post has been re-published by kind permission of EvaluAgent – View the Original Article For more information about EvaluAgent - visit the EvaluAgent Website About EvaluAgent EvaluAgent provide software and services that help contact centres engage and motivate their staff to deliver great customer experiences. Read other posts by EvaluAgent Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: EvaluAgent Published On: 28th Mar 2023 Read more about - Contact Centre News, EvaluAgent Recommended Articles How to Use ChatGPT for Faster, More Empathetic Customer Support ChatGPT - The Next Stage for CX AI Adoption? A Primer on ChatGPT, LLMs, and Generative AI The Role of ChatGPT in Call Centres Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center White Paper: Consumer Duty Compliance Through Effective QA The Essential Team Leader Playbook Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter