Mastering Forecasting, Scheduling & Performance in Modern Call Centres – Webinar

Title: Volatility as the New Normal: Mastering Forecasting, Scheduling & Performance in Modern Call Centres in Partnership with NiCE

Date: Tuesday 2nd December | 12pm-1pm

Location: Virtual

In today’s dynamic contact centre environment, volatility isn’t an exception—it’s the rule. Fluctuating demand, evolving customer and employee expectations, make traditional planning approaches difficult. This webinar explores why volatility has become the new normal and how organisations can use tools in NICE to mitigate this.

Join for an insightful session featuring:

• Long-Term Forecasting: Techniques to anticipate demand shifts and plan strategically.
• Intelligent Scheduling: Balancing flexibility and efficiency in a volatile landscape, whilst maintaining Employee Engagement.
• Performance Management: Driving engagement and accountability and providing the operation data for identifying tactical and strategic shifts in your business.

Reviewed by: Rachael Trickey