Forum for Agent Engagement

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Employee and agent engagement isn’t new to the team at Business Systems. It’s now a large differentiator for contact centres, and we know that contact centre agents have never been so important to the success of your organization – so what next?

In our upcoming forum we will be joined by special guests NICE to explore agent experience on a holistic
level, reviewing findings and insights about what we’re hearing in the marketplace.

“Customer service managers reported average attrition rates of 42% in 2021, highlighting a requirement for contact centres to invest more in retention strategies which pay attention to the changing nature of agent requirements in a post-Covid world.” 2022 NICE Global WEM Survey

The agenda for the forum will provide the opportunity to:

  • Discuss our agnostic approach
  • Meet the team and learn our areas of expertise
  • Explore agent experience on a holistic level, reviewing findings and insights about what we’re hearing in the marketplace
  • Explore the capabilities of NICE IEX to solutionize some of the challenges we’re seeing around scheduling, hybrid working, employee satisfaction and supporting an improved work-life balance
  • View the latest features in NICE IEX
  • Ask questions

Click here to Register

Author: Guest Author

Published On: 8th Nov 2022 - Last modified: 3rd Jan 2023
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