Forum for Agent Engagement

Employee and agent engagement isn’t new to the team at Business Systems. It’s now a large differentiator for contact centres, and we know that contact centre agents have never been so important to the success of your organization – so what next?

In our upcoming forum we will be joined by special guests NICE to explore agent experience on a holistic
level, reviewing findings and insights about what we’re hearing in the marketplace.

“Customer service managers reported average attrition rates of 42% in 2021, highlighting a requirement for contact centres to invest more in retention strategies which pay attention to the changing nature of agent requirements in a post-Covid world.” 2022 NICE Global WEM Survey

The agenda for the forum will provide the opportunity to:

• Discuss our agnostic approach
• Meet the team and learn our areas of expertise
• Explore agent experience on a holistic level, reviewing findings and insights about what we’re hearing in the marketplace
• Explore the capabilities of NICE IEX to solutionize some of the challenges we’re seeing around scheduling, hybrid working, employee satisfaction and supporting an improved work-life balance
• View the latest features in NICE IEX
• Ask questions

Click here to Register

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.