Forum for Agent Engagement Related Articles Gamification: 7 Simple Tips to Boost Agent Engagement Podcast - Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers How to Improve Agent Engagement Definition: Contact Centre Jargon and Terminologies © PlanetOfVectors - Shutterstock - 1907923237 583 Filed under - Contact Centre News, Business Systems, NICE Employee and agent engagement isn’t new to the team at Business Systems. It’s now a large differentiator for contact centres, and we know that contact centre agents have never been so important to the success of your organization – so what next? In our upcoming forum we will be joined by special guests NICE to explore agent experience on a holistic level, reviewing findings and insights about what we’re hearing in the marketplace. “Customer service managers reported average attrition rates of 42% in 2021, highlighting a requirement for contact centres to invest more in retention strategies which pay attention to the changing nature of agent requirements in a post-Covid world.” 2022 NICE Global WEM Survey The agenda for the forum will provide the opportunity to: Discuss our agnostic approach Meet the team and learn our areas of expertise Explore agent experience on a holistic level, reviewing findings and insights about what we’re hearing in the marketplace Explore the capabilities of NICE IEX to solutionize some of the challenges we’re seeing around scheduling, hybrid working, employee satisfaction and supporting an improved work-life balance View the latest features in NICE IEX Ask questions Click here to Register Author: Guest Author Published On: 8th Nov 2022 - Last modified: 3rd Jan 2023 Read more about - Contact Centre News, Business Systems, NICE Recommended Articles Gamification: 7 Simple Tips to Boost Agent Engagement Podcast - Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers How to Improve Agent Engagement Contact Centre Jargon and Terminologies Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter