Recorded Webinar: The Best Ways to Exceed Customer Expectations

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Customer Expectations for good service have never been higher. But the contact centre can still exceed customer expectations.

In this webinar, we look at how we deliver great customer service and exceed customer expectations.

Topics Discussed

  • The latest thinking in Customer Expectations
  • Under promising and over delivering
  • Getting advisors to take ownership
  • Agent empowerment
  • Automated follow ups
  • How to design contact centre processes
  • The Voice of the Customer
  • How technology can help exceed customer expectations
  • Top tips from the audience

Panellists

Colin Shaw - Headshot
Colin Shaw
Beyond Philosophy
Jeremy Payne - Headshot
Enghouse Interactive
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Megan Jones

Published On: 11th Mar 2015 - Last modified: 14th Jun 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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