Recorded Webinar: The Best Ways to Exceed Customer Expectations


Customer Expectations for good service have never been higher. But the contact centre can still exceed customer expectations.

In this webinar, we look at how we deliver great customer service and exceed customer expectations.

Topics Discussed

  • The latest thinking in Customer Expectations
  • Under promising and over delivering
  • Getting advisors to take ownership
  • Agent empowerment
  • Automated follow ups
  • How to design contact centre processes
  • The Voice of the Customer
  • How technology can help exceed customer expectations
  • Top tips from the audience
  • Panellists

    Colin Shaw - Headshot
    Colin Shaw
    Beyond Philosophy

    Jeremy Payne - Headshot
    Jeremy Payne
    Enghouse Interactive

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Megan Jones

    Published On: 11th Mar 2015 - Last modified: 28th Feb 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars,

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