Customer Expectations for good service have never been higher. But the contact centre can still exceed customer expectations.
In this webinar, we look at how we deliver great customer service and exceed customer expectations.
The latest thinking in Customer Expectations
Under promising and over delivering
Getting advisors to take ownership
Automated follow ups
How to design contact centre processes
The Voice of the Customer
How technology can help exceed customer expectations
Top tips from the audience
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Enghouse Interactive