Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Tune up Your Contact Centre Performance

Published On: 1st Nov 2015 10:14 - Modified: 13th Aug 2025

In this webinar, we look at ways to tune up your Contact Centre to make lives easier for customers and the call centre easier to operate.

Topics Discussed

Tips on how to improve contact centre performance

Personalisation

Reducing customer effort

Multi-channel strategy

Motivating agents

How technology can improve performance

Top tips from the audience

Panellists

Martin Hill-Wilson

Brainfood Consulting

Jeremy Straker

NewVoiceMedia

Jonty Pearce

Call Centre Helper

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Recorded Webinar: Tune up Your Contact Centre Performance

Topics Discussed

Panellists

Topics:

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