Recorded Webinar: Tune up Your Contact Centre Performance



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In this webinar, we look at ways to tune up your Contact Centre to make lives easier for customers and the call centre easier to operate.

Topics Discussed

  • Tips on how to improve contact centre performance
  • Personalisation
  • Reducing customer effort
  • Multi-channel strategy
  • Motivating agents
  • How technology can improve performance
  • Top tips from the audience
  • Panellists

    Martin Hill-Wilson- Headshot
    Martin Hill-Wilson
    Brainfood Consulting
    Jeremy Straker- Headshot
    Jeremy Straker
    NewVoiceMedia
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

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    This webinar was brought to you by Call Centre Helper and is sponsored by Vonage


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