Recorded Webinar: Tune up Your Contact Centre Performance Related Articles Drive Success! 40 Tips to Boost Team Performance Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers 7 Ways to Fine-Tune Your After-Call Work Strategy Recorded Webinar: Making Customer Journey Mapping Easier 893 Filed under - Recorded Call Centre and Customer Experience Webinars, Performance Management, Vonage In this webinar, we look at ways to tune up your Contact Centre to make lives easier for customers and the call centre easier to operate. Topics Discussed Tips on how to improve contact centre performance Personalisation Reducing customer effort Multi-channel strategy Motivating agents How technology can improve performance Top tips from the audience Panellists Martin Hill-Wilson Brainfood Consulting Jeremy Straker NewVoiceMedia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Vonage Author: Megan Jones Published On: 1st Nov 2015 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Performance Management, Vonage Recommended Articles Drive Success! 40 Tips to Boost Team Performance Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers 7 Ways to Fine-Tune Your After-Call Work Strategy Recorded Webinar: Making Customer Journey Mapping Easier Related Reports eBook: Gap Analysis for Individual Training in the Call Center Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter