Recorded Webinar: Tune up Your Contact Centre Performance

832

832
Filed under - Recorded Call Centre and Customer Experience Webinars, ,
In this webinar, we look at ways to tune up your Contact Centre to make lives easier for customers and the call centre easier to operate.

Topics Discussed

  • Tips on how to improve contact centre performance
  • Personalisation
  • Reducing customer effort
  • Multi-channel strategy
  • Motivating agents
  • How technology can improve performance
  • Top tips from the audience

    • Panellists

    Martin Hill-Wilson- Headshot
    Martin Hill-Wilson
    Brainfood Consulting
    Jeremy Straker- Headshot
    Jeremy Straker
    NewVoiceMedia
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

    company logo
    This webinar was brought to you by Call Centre Helper and is sponsored by Vonage


    Read more about - Recorded Call Centre and Customer Experience Webinars, ,

    Recommended Articles

    generic webinar replay image
    Recorded Webinar: Executive Briefing on Call Centre Quality
    Best Practice Speech Bubble Isolated On Red Background
    Performance Management Best Practices
    21 Ways to Fine Tune Your Contact Centre
    Contact Centre Reports, Surveys and White Papers
    Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

    Choose the content that you want to receive.