Recorded Webinar: Tune up Your Contact Centre Performance


In this webinar, we look at ways to tune up your Contact Centre to make lives easier for customers and the call centre easier to operate.

Topics Discussed

  • Tips on how to improve contact centre performance
  • Personalisation
  • Reducing customer effort
  • Multi-channel strategy
  • Motivating agents
  • How technology can improve performance
  • Top tips from the audience
  • Panellists

    Martin Hill-Wilson- Headshot
    Martin Hill-Wilson
    Brainfood Consulting
    Jeremy Straker- Headshot
    Jeremy Straker
    NewVoiceMedia
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

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    This webinar was brought to you by Call Centre Helper and is sponsored by Vonage


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