Recorded Webinar: Tune up Your Contact Centre Performance

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Recorded Webinar: The Secrets of WFM
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Filed under - Recorded Call Centre and Customer Experience Webinars, ,

In this webinar, we look at ways to tune up your Contact Centre to make lives easier for customers and the call centre easier to operate.

Topics Discussed

  • Tips on how to improve contact centre performance
  • Personalisation
  • Reducing customer effort
  • Multi-channel strategy
  • Motivating agents
  • How technology can improve performance
  • Top tips from the audience

    • Panellists

    Martin Hill-Wilson - Headshot
    Martin Hill-Wilson
    Brainfood Consulting

    Jeremy Straker - Headshot
    Jeremy Straker
    NewVoiceMedia

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Megan Jones

    Published On: 1st Nov 2015 - Last modified: 28th Feb 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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