COVID-19 UPDATE. Essential Reading - How to Prepare the Contact Centre for Coronavirus - Setting up a Contact Centre from Scratch - How to Deal with Increased Contact Volumes or our Coronavirus articles. You also may find it useful to find suppliers of Cloud Contact Centre Solutions, Homeworking or Headsets.

Recorded Webinar: How to Give Distinctive Customer Service


Panellists

The Webinar Contents

Want to stand out from your competition?  Want your service to look better than the others?  Fed up of just adding new trends into the blender?

The webinar provided a visionary view from Tim Pickard and Martin Hill-Wilson on digital customer service – its evolution from now to the end of the decade.

Agenda

  • Introductions – Jonty Pearce, Call Centre Helper
  • How to give distinctive customer service (when every trend goes into the blender) – Martin Hill-Wilson, Brainfood Consulting and Tim Pickard, NewVoiceMedia
webinar-how-to-give-distinctive-customer-service-martin

Click here to view the slides

  • Your tips

All the tips from the audience have now been turned into an article Deadly Dozen: Tips for creating distinctive customer service

  • Interactive Q&A – Live questions from the audience

Topics to be discussed

  • Why customers love social interaction
  • Is service is the new marketing?
  • Mobile customer support
  • Digital customer service
  • Service personalisation
  • Big data
  • The impact of the cloud
  • Moving from reactive to proactive service
NVM-logo-185

This webinar is brought to you by Call Centre Helper and is sponsored by NewVoiceMedia.

Original Webinar date: October 2013





Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.