Contact Centre Research

Full-Time Workers Are Not the Most Productive

Published On: 24th Nov 2021 07:55

In a surprise result to our poll, 45% of respondents said that mid-time workers were the most productive.

At the other end of the scale, part-time workers were only voted most productive by 1% of respondents, significantly less than the percentage who stated that full-time and mid-time workers were more productive.

Poll – “Which Group of Workers Are More Productive?” – Answers

Full Time (35+ hours per week) – 40%
Mid Time (16-35 hours per week) – 45%
Part Time (less than 15 hours per week) – 1%
Don’t Know – 14%

Source: Call Centre Helper Poll (conducted on LinkedIn) Sample size – 147 Date: November 2021

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

Connect with Robyn on LinkedIn

Full-Time Workers Are Not the Most Productive

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