Articles - Shift Patterns

Shift Planning Calendar

1,118

12 Shift-Planning Techniques

4 or 5 day work week blocks

1,177

Productivity Hack – A 4-Day Working Week

421

Full-Time Workers Are Not the Most Productive

An image of a clock and a calendar representing shift patterns

998

Contact Centre Shift Patterns: The Latest Findings

A photo of shift plans

2,036

Shift Planning FAQs Answered by an Expert

A photo of a fish jumping from a bowl

82,700

The Best Ways to Organize Shift-Swaps

A picture of the WFM concept with wooden blocks

151,861

Workforce Management Reference Guide

A picture of a clock, a pencil and calendar

5,751

Shift Planning – What You Need to Know to Best Engage Your Team

A photo of the contact centre managers at Gousto

3,265

20 Award-Winning Tips From the Gousto Contact Centre

2,387

How Far in Advance Should You Publish Your Contact Centre Shifts?

5,887

Six Steps to Implement Annualised Hours in the Contact Centre

4,783

12 Ways to Become a Contact Centre Employer of Choice

7,980

10 Ways to Make Scheduling Processes More Efficient

4,524

9 Lessons From the Connect Assist Contact Centre

5,113

6 Things They Never Taught You About Shift Planning

2,950

The Contact Centre Hierarchy of Needs

5,636

5 Quick Tips for Flexible Scheduling

9,838

Building Flexibility into the Schedule using Banked Hours

10,784

The Trials and Tribulations of Shift Swaps

10,194

Shift Patterns – What are the Best Options?

35,495

The Best Shift Patterns for the Contact Centre

A photo of a rainbow slinky

31,043

11 Top Tips on Flexible Shift Patterns