Articles - Shift Patterns

Holiday concept with jack russell dog surfing on a wave

678

How to Manage Holiday and Vacation in the Contact Centre

Flexible work time schedule concept

1,041

32 Tips for Building Flexibility Into Contact Centre Schedules

coloured deck chairs

189

Annual Leave and Capacity

close up of calendar and alarm clock

732

Creating Flexible Schedules

Shift Planning Calendar

1,647

12 Shift-Planning Techniques

4 or 5 day work week blocks

2,015

Productivity Hack – A 4-Day Working Week

420

Full-Time Workers Are Not the Most Productive

An image of a clock and a calendar representing shift patterns

1,358

Contact Centre Shift Patterns: The Latest Findings

A photo of shift plans

2,601

Shift Planning FAQs Answered by an Expert

A photo of a fish jumping from a bowl

83,275

The Best Ways to Organize Shift-Swaps

A picture of the WFM concept with wooden blocks

164,723

Workforce Management Guide

A picture of a clock, a pencil and calendar

7,935

Shift Planning – What You Need to Know to Best Engage Your Team

A photo of the contact centre managers at Gousto

4,317

20 Award-Winning Tips From the Gousto Contact Centre

2,942

How Far in Advance Should You Publish Your Contact Centre Shifts?

7,663

Six Steps to Implement Annualised Hours in the Contact Centre

5,605

12 Ways to Become a Contact Centre Employer of Choice

9,120

10 Ways to Make Scheduling Processes More Efficient

4,901

9 Lessons From the Connect Assist Contact Centre

5,314

6 Things They Never Taught You About Shift Planning

3,203

The Contact Centre Hierarchy of Needs

5,856

5 Quick Tips for Flexible Scheduling

11,104

Building Flexibility into the Schedule using Banked Hours

11,530

The Trials and Tribulations of Shift Swaps

10,711

Shift Patterns – What are the Best Options?