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Articles - Shift Patterns
1,118
12 Shift-Planning Techniques
1,177
Productivity Hack – A 4-Day Working Week
421
Full-Time Workers Are Not the Most Productive
998
Contact Centre Shift Patterns: The Latest Findings
2,036
Shift Planning FAQs Answered by an Expert
82,700
The Best Ways to Organize Shift-Swaps
151,861
Workforce Management Reference Guide
5,751
Shift Planning – What You Need to Know to Best Engage Your Team
3,265
20 Award-Winning Tips From the Gousto Contact Centre
2,387
How Far in Advance Should You Publish Your Contact Centre Shifts?
5,887
Six Steps to Implement Annualised Hours in the Contact Centre
4,783
12 Ways to Become a Contact Centre Employer of Choice
7,980
10 Ways to Make Scheduling Processes More Efficient
4,524
9 Lessons From the Connect Assist Contact Centre
5,113
6 Things They Never Taught You About Shift Planning
2,950
The Contact Centre Hierarchy of Needs
5,636
5 Quick Tips for Flexible Scheduling
9,838
Building Flexibility into the Schedule using Banked Hours
10,784
The Trials and Tribulations of Shift Swaps
10,194
Shift Patterns – What are the Best Options?
35,495
The Best Shift Patterns for the Contact Centre
31,043
11 Top Tips on Flexible Shift Patterns
Editor's Pick
What Is WFM?
Call Centre IVRs – How to Review and Improve Your IVR
UK Phonetic Alphabet – Free Download
Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
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eBook: Build Your Ideal Workforce Engagement Management Solution
White Paper: The Changing Landscape of Customer Communications
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