Articles - Shift Patterns

Shift Planning Calendar

1,345

12 Shift-Planning Techniques

4 or 5 day work week blocks

1,526

Productivity Hack – A 4-Day Working Week

407

Full-Time Workers Are Not the Most Productive

An image of a clock and a calendar representing shift patterns

1,115

Contact Centre Shift Patterns: The Latest Findings

A photo of shift plans

2,226

Shift Planning FAQs Answered by an Expert

A photo of a fish jumping from a bowl

82,953

The Best Ways to Organize Shift-Swaps

A picture of the WFM concept with wooden blocks

156,174

Workforce Management Guide

A picture of a clock, a pencil and calendar

6,531

Shift Planning – What You Need to Know to Best Engage Your Team

A photo of the contact centre managers at Gousto

3,735

20 Award-Winning Tips From the Gousto Contact Centre

2,592

How Far in Advance Should You Publish Your Contact Centre Shifts?

6,669

Six Steps to Implement Annualised Hours in the Contact Centre

5,224

12 Ways to Become a Contact Centre Employer of Choice

8,477

10 Ways to Make Scheduling Processes More Efficient

4,695

9 Lessons From the Connect Assist Contact Centre

5,213

6 Things They Never Taught You About Shift Planning

3,062

The Contact Centre Hierarchy of Needs

5,741

5 Quick Tips for Flexible Scheduling

10,427

Building Flexibility into the Schedule using Banked Hours

11,102

The Trials and Tribulations of Shift Swaps

10,408

Shift Patterns – What are the Best Options?

coloured star pattern

37,018

The Best Shift Patterns for the Contact Centre

A photo of a rainbow slinky

31,592

11 Top Tips on Flexible Shift Patterns