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Articles about Shift Patterns
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Workforce Management Reference Guide
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Shift Planning – What You Need to Know to Best Engage Your Team
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20 Award-Winning Tips From the Gousto Contact Centre
2,342
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How Far in Advance Should You Publish Your Contact Centre Shifts?
1,769
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Six Steps to Implement Annualised Hours in the Contact Centre
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12 Ways to Become a Contact Centre Employer of Choice
3,927
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10 Ways to Make Scheduling Processes More Efficient
6,318
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9 Lessons From the Connect Assist Contact Centre
4,046
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6 Things They Never Taught You About Shift Planning
4,769
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The Contact Centre Hierarchy of Needs
2,741
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Offer unpaid time off
2,300
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Try annualised hours
2,667
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Organise internal shift swaps
79,260
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5 Quick Tips for Flexible Scheduling
5,383
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Before recruiting for a new shift ask for volunteers
3,758
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Flexible shifts can be a win-win
3,790
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Make it easy for agents to be able to swap their own shifts
2,081
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Have a work from home Friday
2,920
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Building Flexibility into the Schedule using Banked Hours
8,855
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The Trials and Tribulations of Shift Swaps
10,217
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