Articles about Shift Patterns

A photo of shift plans

1,587

Shift Planning FAQs Answered by an Expert

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82,485

The Best Ways to Organize Shift-Swaps

A picture of the WFM concept with wooden blocks

145,160

Workforce Management Reference Guide

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4,207

Shift Planning – What You Need to Know to Best Engage Your Team

A photo of the contact centre managers at Gousto

2,907

20 Award-Winning Tips From the Gousto Contact Centre

2,165

How Far in Advance Should You Publish Your Contact Centre Shifts?

5,105

Six Steps to Implement Annualised Hours in the Contact Centre

4,477

12 Ways to Become a Contact Centre Employer of Choice

7,335

10 Ways to Make Scheduling Processes More Efficient

4,332

9 Lessons From the Connect Assist Contact Centre

5,008

6 Things They Never Taught You About Shift Planning

2,852

The Contact Centre Hierarchy of Needs

5,549

5 Quick Tips for Flexible Scheduling

9,156

Building Flexibility into the Schedule using Banked Hours

10,539

The Trials and Tribulations of Shift Swaps

9,906

Shift Patterns – What are the Best Options?

33,618

The Best Shift Patterns for the Contact Centre

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30,416

11 Top Tips on Flexible Shift Patterns

8,076

Answers: How do I Schedule Staff for Peaky & Unpredictable Call Volumes?