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Articles - Shift Patterns

Explore our range of resources on shift patterns in contact centres, so you can balance staffing needs with employee well-being and productivity.

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Top Tips for Digital Channels – Forecasting and Scheduling

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How to Succeed in a Global Planning Role

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The Best Ways to Manage the Night Shift

ANNUAL LEAVE UNLIMITED? on pink paper with office tools on white background

Should Agents Get Unlimited Paid Annual Leave?

Build a Parent-Friendly Contact Centre

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How to Change Your Shift Patterns – Without Losing Your Best Agents!

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The Best Ways to Deal With Last-Minute Time-Off Requests

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Is Your Scheduling in Need of an Overhaul? Try These 8 Top Tips

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Hit the Ground Running! How to Help Your Agents Be Shift Ready

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9 Clever Ways to Improve Agent Schedules

Plate of food, cutlery, alarm clock - lunch schedule concept

How to Create a Lunch Schedule for Your Contact Centre

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Is It Best to Schedule or Free-Style Agent Breaks?

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Finding the Ideal Opening Hours for Your Contact Centre

2024 Contact Centre Predictions

Expert Predictions: What Will 2024 Bring for Contact Centres?

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7 Top Tips From an Award-Winning Resource Planning Manager

2022 What Contact Centres Are Doing Right Now Shift Patterns Graph Cover

Which Shifts Are Contact Centres Using?

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12 PAWesome Ideas From the ManyPets Contact Centre

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How to Manage Holiday and Vacation in the Contact Centre

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32 Tips for Building Flexibility Into Contact Centre Schedules

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Annual Leave and Capacity

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Finding the Right Balance in Workforce Flexibility

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Sample Schedule for 24×5 Help Desk

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What’s the Ideal Balance for Agent Break Times?

Shift Planning Calendar

12 Shift-Planning Techniques