The Award Winning Contact Centre Magazine

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Articles about Shift Patterns

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Workforce Management Reference Guide

134,855

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Shift Planning – What You Need to Know to Best Engage Your Team

3,010

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20 Award-Winning Tips From the Gousto Contact Centre

2,342

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How Far in Advance Should You Publish Your Contact Centre Shifts?

1,769

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Six Steps to Implement Annualised Hours in the Contact Centre

4,106

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12 Ways to Become a Contact Centre Employer of Choice

3,927

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10 Ways to Make Scheduling Processes More Efficient

6,318

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9 Lessons From the Connect Assist Contact Centre

4,046

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6 Things They Never Taught You About Shift Planning

4,769

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The Contact Centre Hierarchy of Needs

2,741

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Offer unpaid time off

2,300

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Try annualised hours

2,667

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Organise internal shift swaps

79,260

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5 Quick Tips for Flexible Scheduling

5,383

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Before recruiting for a new shift ask for volunteers

3,758

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Flexible shifts can be a win-win

3,790

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Make it easy for agents to be able to swap their own shifts

2,081

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Have a work from home Friday

2,920

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Building Flexibility into the Schedule using Banked Hours

8,855

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The Trials and Tribulations of Shift Swaps

10,217

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