The Leading Contact Centre Magazine

Articles about Shift Patterns

How Far in Advance Should You Publish Your Contact Centre Shifts?

1,148

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Six Steps to Implement Annualised Hours in the Contact Centre

2,054

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12 Ways to Become a Contact Centre Employer of Choice

3,222

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10 Ways to Make Scheduling Processes More Efficient

4,725

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9 Lessons From the Connect Assist Contact Centre

3,145

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6 Things They Never Taught You About Shift Planning

4,254

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The Contact Centre Hierarchy of Needs

2,498

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Offer unpaid time off

2,214

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Try annualised hours

2,527

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Organise internal shift swaps

72,875

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5 Quick Tips for Flexible Scheduling

4,829

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Before recruiting for a new shift ask for volunteers

3,662

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Flexible shifts can be a win-win

3,704

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Make it easy for agents to be able to swap their own shifts

2,002

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Have a work from home Friday

2,749

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Building Flexibility into the Schedule using Banked Hours

8,243

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The Trials and Tribulations of Shift Swaps

9,558

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Shift patterns – what are the best options?

8,282

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Does-your-Contact-Centre-use-flexible-shift-patterns

Flexible Shift Patterns widespread in Contact Centres

1,759

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The Best Shift Patterns for the Contact Centre

25,102

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