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The Leading Contact Centre Magazine

Articles about Shift Patterns

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Workforce Management Reference Guide

119,758

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Shift Planning – What You Need to Know to Best Engage Your Team

1,684

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20 Award-Winning Tips From the Gousto Contact Centre

1,702

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How Far in Advance Should You Publish Your Contact Centre Shifts?

1,452

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Six Steps to Implement Annualised Hours in the Contact Centre

2,744

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12 Ways to Become a Contact Centre Employer of Choice

3,522

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10 Ways to Make Scheduling Processes More Efficient

5,272

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9 Lessons From the Connect Assist Contact Centre

3,560

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6 Things They Never Taught You About Shift Planning

4,456

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The Contact Centre Hierarchy of Needs

2,610

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Offer unpaid time off

2,246

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Try annualised hours

2,569

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Organise internal shift swaps

73,936

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5 Quick Tips for Flexible Scheduling

5,159

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Before recruiting for a new shift ask for volunteers

3,699

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Flexible shifts can be a win-win

3,734

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Make it easy for agents to be able to swap their own shifts

2,035

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Have a work from home Friday

2,836

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Building Flexibility into the Schedule using Banked Hours

8,479

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The Trials and Tribulations of Shift Swaps

9,896

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