The Leading Contact Centre Magazine

Articles about Shift Patterns

A photo of the contact centre managers at Gousto

20 Award-Winning Tips From the Gousto Contact Centre

1,226

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How Far in Advance Should You Publish Your Contact Centre Shifts?

1,310

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Six Steps to Implement Annualised Hours in the Contact Centre

2,414

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12 Ways to Become a Contact Centre Employer of Choice

3,357

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10 Ways to Make Scheduling Processes More Efficient

4,939

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9 Lessons From the Connect Assist Contact Centre

3,391

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6 Things They Never Taught You About Shift Planning

4,374

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The Contact Centre Hierarchy of Needs

2,576

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Offer unpaid time off

2,233

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Try annualised hours

2,554

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Organise internal shift swaps

73,563

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5 Quick Tips for Flexible Scheduling

5,026

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Before recruiting for a new shift ask for volunteers

3,681

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Flexible shifts can be a win-win

3,720

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Make it easy for agents to be able to swap their own shifts

2,024

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Have a work from home Friday

2,791

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Building Flexibility into the Schedule using Banked Hours

8,360

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The Trials and Tribulations of Shift Swaps

9,754

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Shift patterns – what are the best options?

8,507

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Does-your-Contact-Centre-use-flexible-shift-patterns

Flexible Shift Patterns widespread in Contact Centres

1,795

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