Hargreaves Lansdown has selected Sabio Group to upgrade and manage its core customer contact centre and workforce optimisation systems.
Hargreaves Lansdown, a leading savings and investment platform, has 1.3 million clients who trust the company with more than £96 billion of savings and investments – making its contact centre customer experience (CX) business-critical.
Sabio is Europe’s leading full service CX provider and will deliver Hargreaves Lansdown with 24/7 managed service support, ensuring continued high availability for customers needing access to helpdesk facilities.
“At Hargreaves Lansdown we’re committed to putting our clients first, so it’s essential that contact centre and digital technologies run optimally – to ensure availability for key client services such as our helpdesk,” commented Duncan ter Veen-Hockney, Internal IT Manager, Hargreaves Lansdown.
“We knew we needed a specialist partner to look after our critical Avaya and Verint contact centre technologies and help ensure that we’re operationally resilient.”
“Sabio, with its comprehensive technology accreditations and proven 24/7 expert support capabilities, is the smart choice for us.”
Sabio will support Hargreaves Lansdown’s Avaya Aura contact centre and Verint workforce optimisation solutions, including speech analytics, workforce management, quality monitoring, call recording and performance management.
“Hargreaves Lansdown clearly recognises the importance of keeping close to clients, and we’re proud that they have chosen Sabio to support their key contact centre and workforce optimisation systems,” added Sabio’s Chief Operating Officer, Chris Haggis.
“The company will not only benefit from Sabio’s acknowledged 24/7 global support capabilities, but will also be backed by a comprehensive professional services portfolio to help them optimise the performance of their customer experience systems.”
Sabio is one of Avaya’s leading specialist global CX partners, having held the highest-level partner accreditation for over 15 years.
The company is particularly recognised for its ability to deliver and manage major end-to-end Avaya customer experience and digital transformation solutions.
Sabio is also one of the few third party organisations in Europe certified by Verint to design, implement, train and support the full Verint workforce optimisation suite.