How to Use QA to Boost your Agent Engagement – Webinar

How to Use QA to Boost your Agent Engagement event banner

Date : Wednesday 29th November 2023
Location : Virtual

Register Now!

With almost two-thirds of call center agents stating that they benefit very little from coaching sessions, it’s clear that something has to change.

Introducing Scorebuddy Coaching—an integrated coaching solution that slots right into your existing QA infrastructure.

By merging QA and coaching, you can deliver personalized, data-driven sessions based on real-world interactions and behaviors. Make every session count with relevant, impactful coaching that drives agent engagement.

In this live webinar, Emmanuel Doubinsky, Director of Product will explore:

  • The importance of data-driven coaching for agent engagement
  • Why integrated coaching is more effective than traditional methods
  • The key features of Scorebuddy Coaching and how to use them

Don’t miss out—register today!

Register Now!
Author: Robyn Coppell

Published On: 12th Oct 2023 - Last modified: 27th Oct 2023
Read more about - Call and Contact Centre Events,

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