Live Chat – Improving the Customer Experience 330 Filed under - Archived Content Join our chatroom discussion on improving the customer experience at 1pm (UK time) on Tuesday 29th September – featuring live video commentary from Jonty Pearce. In this Live Chat, we will discuss: The role of agent empowerment The impact of metrics – good and bad How to gather actionable insight from your customers Initiatives and agent training exercises to create a customer-centric culture In an ALL-NEW twist, our Live Chat will feature a running video commentary from Jonty Pearce and a select number of panellists. The video feed will be visible from within the chatroom. This Live Chat will take place @ 1pm (UK time) on Tuesday 29th September in the Call Centre Helper chatroom. How do I take part? Step 1: Follow the link below to add a reminder to your calendar. Step 2: Sign into our chatroom @ 1pm (UK time) on Tuesday 29th September 2015. The rules are nice and simple… No commercial messages Web addresses or emails only through direct messages Keep it nice and polite What is Live Chat? Our Live Chat sessions are designed especially for our readers to share ideas with like-minded individuals. The discussion will be led by the Call Centre Helper team and take place in the chatroom. You will not appear on camera. Author: Megan Jones Published On: 23rd Sep 2015 - Last modified: 20th Jan 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter