New headset released

The Jabra BIZ 2300 headset has been released.

Created with the need of the contact centre agent in mind

Contact centres play an increasingly important role as the customer’s first point of contact and the role of the contact centre agent is being redefined as brand ambassador.

This highlights that the battle to win and maintain customers is fought in the contact centre. For that reason, each call should be dealt with as professionally as possible with clear sound, no background noise and quick handling of the customer’s needs through the channels of communication (i.e. phone, email or chat), that the customer prefers.

The Jabra BIZ 2300 provides a number of features, including:

• Speakers that are optimised to reduce the level of ambient noise.
• Microphone that includes best-in-industry noise-cancellation technology.
• Mass deployment, which means that it can adapt to any IT set-up and is easy to roll out and keep updated. This makes switching and installation quick and easy.
• Unbreakable 360 swivelling boom-arm which ensures that agents are always able to customise the positioning of the microphone without risk of breaking it.
• Kevlar reinforced cord to reduce the total cost of ownership by minimising breakage and wear-and-tear.

“We can see that contact centre agents are major contributors in safeguarding brand perception and this will only increase in the future,” said Nigel Dunn, Managing Director, Jabra Business Solutions UK & Ireland. “With the Jabra BIZ 2300 we set ourselves the challenge of developing an audio device for brand ambassadors, with best-in-class sound performance, built-to-last durability and exceptional comfort.”