NICE inContact has partnered with NEC Australia to deliver NICE inContact CXone, the company’s cloud customer experience platform, throughout Australia.
NICE inContact CXone helps organisations to provide an exceptional customer experience by acting smarter and responding faster to the ever-changing customer expectations.
CXone combines Omnichannel Routing, Analytics, Workforce Optimisation, Automation and Artificial Intelligence – on an Open Cloud Foundation.
The complete cloud omnichannel platform will provide NEC Australia customers a solution with no on-premise infrastructure or upfront costs.
NICE inContact CXone can address the immediate operational needs and support growth within the business.
Jim Chryssikos, National Solutions Manager at NEC Australia, said, “NICE inContact CXone was selected as it provides the best of both contact centre and workforce engagement, with omnichannel routing capability.”
“We’re passionate about delivering the highest quality customer service to small, mid-sized and enterprise markets, and our extensive research showed NICE inContact CXone as being the best possible product for the mid-sized market.”
“We’re excited to partner with NEC Australia given their strength in the market and shared commitment to helping companies of all sizes achieve their business goals,” said Paul Jarman, NICE inContact CEO.
“Together we will provide a unified, complete cloud customer experience platform in CXone that powers exceptional customer experiences in today’s modern digital economy.”
For more information about CXone, visit the NICEinContact Website.