NICE inContact Partners with NEC Australia

A digital cursor hovers over a cloud map of the world

NICE inContact has partnered with NEC Australia to deliver NICE inContact CXone, the company’s cloud customer experience platform, throughout Australia.

NICE inContact CXone  helps organisations to provide an exceptional customer experience by acting smarter and responding faster to the ever-changing customer expectations.

CXone combines Omnichannel Routing, Analytics, Workforce Optimisation, Automation and Artificial Intelligence – on an Open Cloud Foundation.

The complete cloud omnichannel platform will provide NEC Australia customers a solution with no on-premise infrastructure or upfront costs.

NICE inContact CXone can address the immediate operational needs and support growth within the business.

Jim Chryssikos, National Solutions Manager at NEC Australia, said, “NICE inContact CXone was selected as it provides the best of both contact centre and workforce engagement, with omnichannel routing capability.”

“We’re passionate about delivering the highest quality customer service to small, mid-sized and enterprise markets, and our extensive research showed NICE inContact CXone as being the best possible product for the mid-sized market.”

Thumbnail image of Paul Jarman

Paul Jarman

We’re excited to partner with NEC Australia given their strength in the market and shared commitment to helping companies of all sizes achieve their business goals,” said Paul Jarman, NICE inContact CEO.

Together we will provide a unified, complete cloud customer experience platform in CXone that powers exceptional customer experiences in today’s modern digital economy.

For more information about CXone, visit the NICEinContact Website.

Author: Jonty Pearce

Published On: 19th Feb 2019
Read more about - Contact Centre News,

Follow Us on LinkedIn

Recommended Articles

NICE inContact CXone Provides a Strong ROI
How NICE inContact Has Grown Over the Past Two Years
A photo of a champagne bottle with gold confetti
NICE inContact Releases New CXone Performance Analytics Integration
A picture of 5 wooden stars on wooden blocks that increase in height from 1 to 5
NICE inContact CXone Receives Perfect Scores in New DMG Report