NICE Launches 1CX: An All-In-One UCaaS for $5 Month

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NICE has launched 1CX, a new Unified Communications as a Service (UCaaS) solution, priced at $5 per user per month.

This offering integrates with NICE’s CXone platform, aiming to provide a comprehensive communication and collaboration solution.

1CX delivers a full-featured omnichannel cloud PBX and workforce collaboration tools, supporting voice, messaging, video collaboration, live chat, SMS/MMS, and audio/video conferencing with CRM integration.

This solution eliminates the need for multiple applications by combining Telco, UCaaS, and CCaaS in one platform, supporting both hard and softphone capabilities.

It is currently available in the United States, with plans for international expansion.

Barry Cooper, President, CX Division, NICE, described it as “the communications solution of the future.” By bringing NICE’s leading CCaaS offerings together with UCaaS, we are making communications across an organization effortless and efficient.

He continued to say that “1CX is the next generation, professional-grade UCaaS and CCaaS combination that is required for organizations to be able to manage the complexity of the digital era both for customer and internal facing communications.”

“More and more businesses are looking for a fully-integrated CCaaS and UCaaS offering to streamline and enhance the customer experience. By delivering a comprehensive UCaaS solution with NICE’s award-winning CCaaS offering, 1CX bridges a critical gap in communications experienced by CX organizations.” said Blair Pleasant, President & Principal Analyst, COMMfusion

If you want to find out more you can read the full NICE press release

Author: Robyn Coppell

Published On: 13th Jun 2024 - Last modified: 19th Jun 2024
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