Not Ready Vs Logout Related Articles Not Ready Codes Workforce Management Guide How to Manage and Improve Schedule Adherence How do I Calculate... Schedule Adherence? © FOTOSPLASH - Adobe Stock - 382619059 231 Filed under - Forum Not Ready Vs Logout Does the use of logout reason codes make a difference in the calculation of an agent’s adherence in WFM? From the creation of our call center more than ten years ago, we have instructed our agents to log out instead of putting themselves in not ready. Recently, there have been some staff who contend that logging out instead of using not ready interrupts the agent’s session and prevents their adherence from being correctly calculated within the system? Is that correct and can I find this in writing so we can put this to bed in our agency once and for all. Incidentally, we use CISCO Finesse in conjunction with a separate WFM scheduling product. Question asked by Trish You Should Use the States As Were Intended Start of shift -> Login End of shift -> Logout. Start of break -> Break End of break -> Ready Going to a meeting -> Not ready To get a definitive answer look at how the states are reported in the Cisco manuals. With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 4th May 2022 Read more about - Forum Recommended Articles Not Ready Codes Workforce Management Guide How to Manage and Improve Schedule Adherence How do I Calculate... Schedule Adherence? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter