Playvox Recognized by TrustRadius

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Filed under - Contact Centre News,

Playvox  has been honoured by TrustRadius as the recipient of the 2021 Top Rated Award in the Call Center Workforce Optimization category.

With a trScore of 9.1/10 and more than 63 verified ratings and reviews, all of us at Playvox are thankful to be recognized by the TrustRadius community as a valuable player in the workforce management ecosystem.

TrustRadius, an online review site for business technology and software, is a valued resource for both buyers and vendors.

As a platform for B2B customer voice or insights, TrustRadius empowers buyers to confidently make decisions regarding their technology, including workforce optimization software. TrustRadius boasts 289,000 reviews and ratings, all from verified users.

“Playvox has earned a Top Rated award for Call Center Workforce Optimization Software, based entirely on feedback from their customers,” said Megan Headley, VP of Research at TrustRadius. “Playvox reviewers on TrustRadius love the platform’s coaching, reporting, and agent evaluation features.”

Each month, more than half a million B2B technology buyers read and make informed purchasing decisions based on the verified reviews and ratings from the community. TrustRadius uses a detailed criteria, methodology, and scoring system to determine Top Rated winners.

Playvox’s honour from TrustRadius comes on the heels of other recent awards, including the platform being named a top rated Quality Assurance software for contact centres in the Grid Report.

Choosing the Right Workforce Optimization Software

Contact centres track a wide variety of metrics, from customer satisfaction and Net Promoter Score to call handle rates and everything in between.

Regardless of what your contact centre tracks, workforce engagement management software can deliver many benefits. How can your organization select the ideal WEM solution?

First, we recommend defining your organization’s objectives. Would you like your WEM solution to help minimize operating costs? How about strengthening agent effectiveness? Once your goals are clearly defined, it’s wise to create a thorough list of requirements. What features are must-haves?

After you’ve narrowed down your options and found a few vendors, trusted and verified reviews can really help.

Hearing how users like you have benefited from working with the software day in and day out can clarify the best option for your organization.  TrustRadius is a great source, and G2, Capterra, and SoftwareAdvice offer objective perspectives as well.

This blog post has been re-published by kind permission of Playvox – View the original post

To find out more about Playvox, visit their website.

Published On: 28th May 2021 - Last modified: 1st Jun 2021
Read more about - Contact Centre News,

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