Podcast – How to Improve Contact Centre Morale Related Articles The Contact Centre Podcast: Catch-up with Every Episode So Far! 15 Surprises for Boosting Agent Morale Recorded Webinar: Contact Centre Morale How to Keep Morale Up in a Short-Staffed Contact Centre 1,026 Filed under - Podcasts, CallMiner Carolyn Blunt of Ember Real Results shares a model for improving contact centre morale, which she calls “The 3Cs”, and discusses how you can use this model to boost employee happiness in the contact centre. Carolyn Blunt In her presentation, Carolyn also talks about the impact of the COVID-19 outbreak on the contact centre industry and how you can help boost the morale of your remote agents in these uncertain times. To listen to the podcast directly from this web page, just hit the play button below: The Contact Centre Podcast – Episode 26:How To Improve Contact Centre Morale This podcast was made possible by our sponsor CallMiner. To find out more about CallMiner’s contact centre solutions, visit their website To watch the full recording of the webinar that this podcast has been sourced from, click here. Podcast Time Stamps 2:35 – The Impact of Low Morale3:46 – Keeping Close Contact With Your Team10:23 – The Keys to Great Contact Centre Coaching15:10 – “Couragement” – A New Way of Working Author: Robyn Coppell Published On: 27th Jul 2020 - Last modified: 11th Nov 2022 Read more about - Podcasts, CallMiner Recommended Articles The Contact Centre Podcast: Catch-up with Every Episode So Far! 15 Surprises for Boosting Agent Morale Recorded Webinar: Contact Centre Morale How to Keep Morale Up in a Short-Staffed Contact Centre Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter