Podcast – How to Improve Contact Centre Morale

Carolyn Blunt
Filed under - Podcasts,

Carolyn Blunt of Ember Real Results shares a model for improving contact centre morale, which she calls “The 3Cs”, and discusses how you can use this model to boost employee happiness in the contact centre.

Carolyn Blunt
Carolyn Blunt

In her presentation, Carolyn also talks about the impact of the COVID-19 outbreak on the contact centre industry and how you can help boost the morale of your remote agents in these uncertain times.

To listen to the podcast directly from this web page, just hit the play button below:

The Contact Centre Podcast – Episode 26:

How To Improve Contact Centre Morale

This podcast was made possible by our sponsor CallMiner. To find out more about CallMiner’s contact centre solutions, visit their website

To watch the full recording of the webinar that this podcast has been sourced from, click here.

Podcast Time Stamps

  • 2:35 – The Impact of Low Morale
  • 3:46 – Keeping Close Contact With Your Team
  • 10:23 – The Keys to Great Contact Centre Coaching
  • 15:10 – “Couragement” – A New Way of Working

Author: Robyn Coppell

Published On: 27th Jul 2020 - Last modified: 11th Nov 2022
Read more about - Podcasts,

Follow Us on LinkedIn

Recommended Articles

Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
callminer webinar advert
Recorded Webinar: Contact Centre Morale
Boosting Agent Morale written on colourful notepad
15 Surprises for Boosting Agent Morale
Teamwork concept and working together with hands being put together
How to Keep Morale Up in a Short-Staffed Contact Centre