Recorded Webinar: Contact Centre Morale Related Articles Recorded Webinar: Ways to Empower Contact Centre Advisors Recorded Webinar: Key Areas to Reduce Customer Effort Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency Recorded Webinar: The Secrets of WFM 703 Filed under - Recorded Call Centre and Customer Experience Webinars, CallMiner Happy employees make happy customers. It’s an old cliché, but it’s a cliché for a reason. Countless statistics show the positive impact that happy, engaged customer service staff have on customers. But, how can we turn these figures into a reality? In this webinar, we show you what contact centres are doing to increase morale amongst their team – with everything from simple tips to sophisticated strategies to galvanize your workforce. Agenda Introductions – Rachael Trickey, Call Centre Helper Carolyn Blunt, Ember Real Results Click here to view the slides Mark Lockyer, CallMiner Click here to view the slides Webinar Timeline 0:15: Introductions – Rachael Trickey, Call Centre Helper 3:16: Carolyn Blunt, Ember Real Results Presentation 13:32: Poll with results from the audience. Asking “Which of the Following is NOT a Good way to Praise Someone?” 25:55: Poll with results from the audience. Asking “Which of the Following Skills and Behaviours are Most Important for Your Agents to Have in 2020?” 26:00: Take-aways from Carolyn’s presentation 26:48: Quiz 30:23: Top Tips, Opinions and Questions from the audience 36:46: Mark Lockyer, CallMiner Presentation 53:20: Take-aways from Mark’s presentation 54:04: Top Tips, Opinions and Questions from the audience 59:34: Winning Tip Topics Discussed Creating happy advisors and happy customers The modern ways to motivate your team Helping your people meet their potential Gamification and having fun in the contact centre The role of technology Top tips from the audience Winning tip – “We send out ‘sunshine’ compliments to agents and include the senior leadership team in the compliment email when we receive positive comments from clients about an agent. Send Spot On valued awards for positivity, going the extra distance to provide client support, improving KPI’s etc to give additional praise” thanks to Sandra23 Original Webinar date: 11th June 2020 Panellists Carolyn Blunt Ember Real Results Mark Lockyer CallMiner Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by CallMiner Register Now! Author: Rachael Trickey Published On: 5th Jun 2020 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, CallMiner Recommended Articles Recorded Webinar: Ways to Empower Contact Centre Advisors Recorded Webinar: Key Areas to Reduce Customer Effort Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency Recorded Webinar: The Secrets of WFM Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter