89% of Contact Centres are Getting Complaints About Noise 630 Filed under - Archived Content According to our poll, nearly nine in every ten contact centres are receiving complaints about noise levels during customer-advisor interactions. The majority of these complaints seem to be coming from the advisors themselves, with 71% of contact centres confirming that had received objections from their front-line staff. Poll – Are you getting complaints about noise? – answers From Agents/ Advisors – 71% From Customers – 46% From the Quality Team- 25% No Complaints – 11% Source: Call Centre Helper webinar: How to reduce background noise in the contact centre Sample size – 59 Date: June 2014 Author: Jo Robinson Published On: 3rd May 2015 - Last modified: 23rd Sep 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter