According to our poll, nearly nine in every ten contact centres are receiving complaints about noise levels during customer-advisor interactions.
The majority of these complaints seem to be coming from the advisors themselves, with 71% of contact centres confirming that had received objections from their front-line staff.
Poll – Are you getting complaints about noise? – answers
From Agents/ Advisors – 71%
From Customers – 46%
From the Quality Team- 25%
No Complaints – 11%
Source: Call Centre Helper webinar: How to reduce background noise in the contact centre Sample size – 59 Date: June 2014