25% Of Contact Centres use over 10 Applications to Service Customers 529 Filed under - Archived Content As new channels and processes are added, it is all too easy for the number of applications to spiral out of control. Here our readers share what happens in their contact centre. Poll answers 1-2 Applications – 9% 3-4 Applications – 31% 5-9 Applications- 34% 10-19 Applications – 22% 20+ Applications – 3% (Multiple answers were allowed during this poll, so the total does not add up to 100%.) Source: Call Centre Helper webinar poll – webinar: Delivering a Consistent Multi-Channel Customer Experience Sample size – 180 Date: November 2014 Author: Megan Jones Published On: 11th Feb 2015 - Last modified: 23rd Sep 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter