25% Of Contact Centres use over 10 Applications to Service Customers

As new channels and processes are added, it is all too easy for the number of applications to spiral out of control. Here our readers share what happens in their contact centre.

Poll answers

1-2 Applications – 9%
3-4 Applications – 31%
5-9 Applications- 34%
10-19 Applications – 22%
20+ Applications – 3%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper webinar poll – webinar: Delivering a Consistent Multi-Channel Customer Experience Sample size – 180 Date: November 2014