One in Five Contact Centres Do Not Hire Full-Time Staff 2,111 Filed under - Archived Content According to our poll, four in every five contact centers hire full-time staff, which means that 20% only hire part-time workers or have other scheduling strategies. Other popular strategies for scheduling, which are now used by over 50% of contact centres, also include staggered starts and flexible shifts. Poll – “What Strategies do you Use for Scheduling?” – answers 80% – Full time 76% – Part time 71% – Staggered starts 59% – Flexible shifts 19% – Banked/annualised hours Source: Call Centre Helper webinar poll – Creative Scheduling Strategies Sample size – 113 Date: September 2013 (Multiple answers were allowed during this poll, so the total does not add up to 100%.) This poll was conducted again in 2015 and you can find the results by reading our piece: 18% of Contact Centres Now Use Banked or Annualised Hours Author: Jo Robinson Published On: 4th Dec 2013 - Last modified: 18th Feb 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter