I would like some tips on how to improve call centre agents convincing skills.
Product knowledge, classroom training with rebuttals, constant real time role playing, and tons of praise and enthusiasm!
Answer thanks to Jeanette.
I would suggest phrases such as:
“Mr. Winter, I am glad to additionally share, that you can surely avail full talk time on our ___recharge”.
“Mr…it is a pleasure to offer the itemised bill to you at only Rs….monthly rental”.
Mr..you are our valued customers and I am sure you would be delighted to transfer your Prepaid to a Postpaid connection which offers reduced rates at the same number”.
Answer thanks to Pinaz.
You could try:
Mr./Ms. _____ sometimes it is not a matter of interest, but a matter of benefit. (Sales Pitch).
Answer thanks to Anil Dogra.
In my opinion the best way to be convincing is to believe in the product, Do you’re agents honestly believe in and appreciate the product?
Answer thanks to Colleen Christensen.
AT First look i would say A leader must lead with an example.and If you are able to do the thing then u have to observe where agents are facing problem and dont let them know that you are observing them and when u come to know then try to play a small session of game and then come to point it will make 100% effect coz while playing a game they would give their 100% responce then u can bang ur target..Cheers..Nilesh
Which is the industry ? What is the agents’ role i.e. who do they convince and for what ?