I am interested in setting up a degree programme for the employees of my contact centre to help promote retention. I heard that Airmiles had started a similar scheme and wondered if anyone knows whether it or other such schemes have proved successful ? We’re based in Manchester.’
Answer 1:
Incentivised Training using any government funding available, especially for 16-18 year olds. And take advantage of the new part funded government training for team leaders and managers.
With thanks to Barry.
Author: Jo Robinson
Published On: 20th Mar 2009 - Last modified: 12th Aug 2022
Read more about - Call Centre Management, Retention
Define degree programme…
I work for eccommerce company and currently a TL for 60 people. How legal is this because its exceptionally draining. I have 7 learners, 16 permanents and the rest temps.They do not pay me any additional money nor but say I can have some time off for days I work 12 hours or more a day. What do I do