I am interested in setting up a degree programme for the employees of my contact centre to help promote retention.
I heard that Airmiles had started a similar scheme and wondered if anyone knows whether it or other such schemes have proved successful ? We’re based in Manchester.’
Answer 1:
Incentivised Training using any government funding available, especially for 16-18 year olds. And take advantage of the new part funded government training for team leaders and managers.
Contributed by: Barry
Author: Jonty Pearce
Published On: 20th Mar 2009 - Last modified: 12th Sep 2025
Read more about - Call Centre Management, Call Centre Answers, Management Strategies, Retention
