THE DATE: 13 May (conference) and 14 May (workshop)
THE LOCATION: River Rooms, Millbank, London (conference). Quo Vadis, Soho (workshop)
THE DETAILS: Featuring speakers from eBay, Citibank, Nokia and covering topics such as contact centre integration, social media monitoring, CSAT measurement and staff training, plus a 1-day strategy workshop hosted by Martin Hill-Wilson, #SCSS14 is a must-attend event.
Topics we’ll be covering:
- Defining your Social Customer Service Strategy
- Creating a Multi-channel Social Service Strategy
- Integrating Social Media into the Contact Centre
- Facebook for Customer Service
- Providing Customer Care on Twitter
- Customer Service on Niche Social Networks
- How to Identify, Motivate and Reward Advocates
- Agents or Community Managers?
- Metrics for Success in Social Customer Service.
- Creating a Successful Peer-to-peer Support Community
Speakers:
- Frank Eliason, Citibank (live from New York)
- Martin Hill-Wilson, author of ‘Delivering Effective Social Customer Service’
- Delfin Vassallo, Nokia
- Maria McCann, Aurora
- Ronan Gillen, eBay
- Carolyn Blunt, Real Results Training
- Jemima Gibbons, Social Media Strategist
- Rod Sheriff, Truphone
- Luke Brynley-Jones, Our Social Times
Price: Conference £295, workshop £395, workshop and conference £595. Corporate offer: buy two two-day tickets and get third free.
THE ORGANISERS: Our Social Times
Author: Jo Robinson
Published On: 20th Jan 2014 - Last modified: 22nd Mar 2017
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