Last week in Call Centre Helper we featured a game called Space Race. Here is a version that we have created in PowerPoint, available for you to download.
Space Race is a quality-based game, where people get to move forward based on their quality scores. The game is played out over a period of 7–8 weeks. Every week that an agent passes their QA they get to advance one square towards the Moon.
There are 7 different levels that move from the Earth through the Stratosphere and up to the Moon. If they fail their QA, they drop back two squares. If an agent fails a mandatory part of their QA , they drop back to Earth and have to start again.
When a player gets to the Moon they win a reward.
You can adapt the game in a number of ways, for example, adding multipliers for the team with the most improved QA score. You could also have interim prizes for hitting different levels along the way.
Hi
my i use this idea I am working in a call center 😉
thank you