Space Race Call Centre Game Template Related Articles How to Create a Contact Centre Quality Scorecard - With a Template Example Monthly Forecasting Excel Spreadsheet Template Call Centre Quality Assurance: How to Create an Excellent QA Programme How to Create a QA Framework for Your Call Centre 20,392 Filed under - Essential Call Centre Tools, Downloads, Games, Incentives, Motivation Last week in Call Centre Helper we featured a game called Space Race. Here is a version that we have created in PowerPoint, available for you to download. Space Race is a quality-based game, where people get to move forward based on their quality scores. The game is played out over a period of 7–8 weeks. Every week that an agent passes their QA they get to advance one square towards the Moon. There are 7 different levels that move from the Earth through the Stratosphere and up to the Moon. If they fail their QA, they drop back two squares. If an agent fails a mandatory part of their QA , they drop back to Earth and have to start again. When a player gets to the Moon they win a reward. You can adapt the game in a number of ways, for example, adding multipliers for the team with the most improved QA score. You could also have interim prizes for hitting different levels along the way. Click here to download the Space Race PowerPoint template Author: Jo Robinson Published On: 9th May 2012 - Last modified: 7th Apr 2021 Read more about - Essential Call Centre Tools, Downloads, Games, Incentives, Motivation Recommended Articles How to Create a Contact Centre Quality Scorecard - With a Template Example Monthly Forecasting Excel Spreadsheet Template Call Centre Quality Assurance: How to Create an Excellent QA Programme How to Create a QA Framework for Your Call Centre 1 Comment Hi my i use this idea I am working in a call center 😉 thank you Marko 5 Sep at 12:07 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter