Sports Venue Enhances Its Customer Experience

A picture of a ice hockey sculpture

Filed under - Contact Centre News,

Anaheim Ducks National Hockey League (NHL) team and Honda Center, one of the premier entertainment and sports venues in the US, have selected 8×8 as their official cloud communications provider.

The Ducks are deploying the 8×8 integrated cloud communications and contact centre solution to help improve employee, partner, and customer experience.

The Anaheim Ducks and Honda Center wanted to accelerate digital transformation efforts throughout the organization and recognized its need to move away from its legacy, on-premises communications and contact centre systems.

Working closely with technology provider Insight Enterprises, the Ducks assessed several cloud providers before selecting 8×8’s integrated cloud voice, team chat, meetings and contact centre solution to allow its more than 500 employees, including contact centre agents, to enhance fan engagement, while improving efficiency, collaboration and productivity as they work from anywhere.

“Our efforts off the ice, including modernizing the digital workplace, are driven by our goal of delivering the ultimate fan experience,” said Jackie Slope, Vice President, Information Technology at The Anaheim Ducks and Honda Center.

“Partnering with 8×8, a leading provider of unified communications and contact centre solutions, and moving communications and engagement to the cloud will be a critical component for the success of this strategy.”

“8×8’s integrated cloud communications and contact centre solution with industry-leading service reliability, availability and voice quality, deep reporting and analytics, SMS capabilities, and tight integration with Microsoft Dynamics 365 will allow us to enhance customer service and strengthen fan relationships before, during and after each game or event.”

The Ducks will also use 8×8 cloud communications services for post-game press conferences.

“Organizations of all sizes, including professional sports teams like the Anaheim Ducks, have recognized that moving to an integrated cloud communications and contact centre solution is a digital transformation accelerator, driving significant business value, optimizing performance and growth,” said Steve Seger, Chief Revenue Officer at 8×8.

“We’re thrilled to provide the Anaheim Ducks and Honda Center with a single platform for communications and customer engagement as we help them transform the employee and fan experience, and support their future growth initiatives.”

To find out more about 8×8, visit: www.8×

Published On: 18th Jan 2021 - Last modified: 19th Jan 2021
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