How Can You Stay Compliant With Outbound Dialling? Related Articles Outbound Dialling Reference Guide Which Dialling Mode Is Right for Your Campaign? Are You Making These Classic Outbound Dialling Mistakes? The Hidden Gems of Outbound Dialling Technology 276 Filed under - Video, Ben Booth, Compliance, MaxContact, Outbound dialling, Videos Ben Booth at MaxContact outlines two ways call and contact centres can remain compliant when outbound dialling. How Can You Stay Compliant With Outbound Dialling? Ben Booth There are two main ways. The first is still knowledge. There still needs to be a complete understanding of what the regulations are. For example, people still think there’s a 3% drop-rate safe harbour and there isn’t; that changed years ago, Ofcom clarified it. So I’d still say training, then carrying out simple procedures like auditing of the platform to make sure there’s been no slippage, regularly like you would do for any regulation. The next one then is technology. As we’ve more technology, the technology vendors now can de-scope you as much as they can from the regulations to ensure that the likelihood of a problem is significantly reduced and therefore reduce the risk to your business. If you are looking for more great video insights from the experts, check out these videos next: Creating a Customer Service Mantra How Do You Keep Staff Engaged? The Difference Between Interaction Analytics and Conversational Analytics Author: Ben Booth Reviewed by: Robyn Coppell Published On: 14th Mar 2023 - Last modified: 20th Nov 2023 Read more about - Video, Ben Booth, Compliance, MaxContact, Outbound dialling, Videos Recommended Articles Outbound Dialling Reference Guide Which Dialling Mode Is Right for Your Campaign? Are You Making These Classic Outbound Dialling Mistakes? The Hidden Gems of Outbound Dialling Technology Related Reports Download: The Top Contact Centre Challenges and How to Solve Them eBook: The Impact of AI on the Contact Centre Report: The Evolving Contact Centre Landscape Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter