Articles - Ben Booth

Ben Booth is the Co-Founder and CEO of MaxContact, leading the development of an innovative CCaaS platform.

With over 20 years of experience in customer engagement, he has guided the company through significant growth and industry recognition, including multiple awards and successful funding rounds focused on advancing AI technology.

Connect with Ben on LinkedIn

Intelligent automated contact centre concept with robot hand holding cube with contact icons
What Are Intelligent Contact Centres Doing Right Now?
15 Proven Tactics to Reduce Abandon Rate
Acquisition concept with hands putting two arrows together
MaxContact Acquires Curious Thing’s Tech to Expand AI Capabilities
Empowerment concept with five people in nature at sunset
New Ways to Empower Agents in 2025
Quick Wins to Improve Your C-Sat Scores
Person looking thoughtful with question marks
10 Questions to Ask When Buying Your Next CCaaS Solution
2025 Predictions with hanging year on celebratory background
Contact Centre Predictions for 2025
City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?
Person stood in front of doors - choice concept
What Tech Should You Buy Next? Here’s How to Choose
Five golden shining stars in ascending order on white and yellow background with a spot light
MaxContact CEO Ben Booth Earns LDC Top 50 Spot
computer with apps coming out
Our Top Technology Contributors of 2024
call centre agent with headset over neck looking upset
A New Survey Reveals Challenges for UK Contact Centres
What's next with omnichannel with tablet and contact icons
Move Over Omnichannel… What’s Coming Next?
Phone and down arrow - drive down repeat contacts concept
Seeing Double? 10 Ways to Drive Down Repeat Contacts
Quality concept with neon quality sign and stars
Time-Saving Hacks for Quality Monitoring
Person scolding robots
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
Hand holding magnifying glass over speech bubble
Top 10 Use Cases for Speech Analytics
Blurred contact centre employees at desks
Need to Reduce Call Transfers? Try These Approaches
Key questions to ask when buying a chatbot
Key Questions to Ask When Buying a Chatbot
2024 with logos - whats new in 2024
2024 Is Here! What to Look Out for This Year
2024 Contact Centre Predictions
Expert Predictions: What Will 2024 Bring for Contact Centres?
Get the most out of live chat
3 Quick-Fire Ways to Get the Most Out of Live Chat
Person holding lightbulb with cogs and graph - technology idea concept
10 Ways Technology Can Simplify the Contact Centre
Customer details form on monitor
5 Ways to Improve Capturing Customer Details