Video: Creating a Customer Service Mantra

In this video Shep Hyken, CAO (Chief Amazement Officer) at Shepard Presentations LLC, outlines some key points to consider when creating a customer service mantra.

Creating a Customer Service Mantra

Most companies, they have vision and value statements.

And there’s a pretty good chance that your customer service and experience mantra, I’ll use my word, is probably in there somewhere.

You just have to pull it out, and make it separate. So that people have something else to work on because service and experience have become so important today that we need to make sure that we’re focused.

It doesn’t mean you have to write a completely different document. I’m not looking for a document.

I’m looking for one sentence, that’s there that describes what it is that we believe the service and experience, should be and doesn’t answer the question of where we want to go.

If you are looking for more great video insights from the experts, check out these videos next:

• How Do You Keep Staff Engaged?
• The Difference Between Interaction Analytics and Conversational Analytics
• How Can You Speed Up Average Handling Time?

Author: Shep Hyken
Reviewed by: Robyn Coppell