Creating a Customer Service Mantra Related Articles Getting Started With Customer Service Mantras and Vision Statements The Latest Trends in CX Self-Service Expert Strategies to Improve Customer Happiness 5 Steps to Creating a Customer Journey Map 456 Filed under - Video, Customer Service, Shep Hyken In this video Shep Hyken, CAO (Chief Amazement Officer) at Shepard Presentations LLC, outlines some key points to consider when creating a customer service mantra. Creating a Customer Service Mantra Shep Hyken Most companies, they have vision and value statements. And there’s a pretty good chance that your customer service and experience mantra, I’ll use my word, is probably in there somewhere. You just have to pull it out, and make it separate. So that people have something else to work on because service and experience have become so important today that we need to make sure that we’re focused. It doesn’t mean you have to write a completely different document. I’m not looking for a document. I’m looking for one sentence, that’s there that describes what it is that we believe the service and experience, should be and doesn’t answer the question of where we want to go. If you are looking for more great video insights from the experts, check out these videos next: How Do You Keep Staff Engaged? The Difference Between Interaction Analytics and Conversational Analytics How Can You Speed Up Average Handling Time? Author: Shep Hyken Reviewed by: Robyn Coppell Published On: 7th Mar 2023 - Last modified: 15th Nov 2023 Read more about - Video, Customer Service, Shep Hyken Recommended Articles Getting Started With Customer Service Mantras and Vision Statements The Latest Trends in CX Self-Service Expert Strategies to Improve Customer Happiness 5 Steps to Creating a Customer Journey Map Related Reports eBook: Customer Success Stories 2024 eBook: How to Transform Your Customer Service Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter