Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? (2019 Edition)


Throughout May 2019, Call Centre Helper readers were invited to take part in a “How Contact Centres Are Delivering Exceptional Customer Service” survey.

The aim of the survey was to capture a snapshot view of exactly what contact centres are doing to meet the ever-increasing demands of the modern customer.

The report covers a number of different industry-related topics, to get the greatest possible insight into the industry today, so you can benchmark your contact centre against others.

A Call Centre Helper Research Paper sponsored by: Jabra, Natterbox, NICE inContact, and Serenova.

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Published On: 12th Jan 2020 - Last modified: 22nd Jan 2021
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