2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

Throughout May 2019, Call Centre Helper readers were invited to take part in a “How Contact Centres Are Delivering Exceptional Customer Service” survey.

The aim of the survey was to capture a snapshot view of exactly what contact centres are doing to meet the ever-increasing demands of the modern customer.

The report covers a number of different industry-related topics, to get the greatest possible insight into the industry today, so you can benchmark your contact centre against others.

Is Your Contact Centre Delivering Exceptional Customer Service? (2019): A Call Centre Helper Research Paper sponsored by Jabra, Natterbox, NICE inContact, and Serenova.