Articles - Natterbox

2,078

2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

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3,050

28 Brilliant Hacks to Improve Contact Centre Efficiency

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1,720

A Checklist for Implementing… Speech Analytics

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4,048

18 Simple Ideas to Reduce Your Abandon Rate

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1,845

17 Smart Ways to Refresh Your Homeworking Strategy

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170

5 Customer Service Predictions for 2021

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3,862

16 Contact Centre Technology Innovations That You Can’t Ignore

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3,464

How Are Customer Expectations Changing and What Does That Mean for Us?

230

Natterbox Links Voice Component of Microsoft Teams to Salesforce

57

Natterbox Awarded Cloud Telephony Product of the Year

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169

How to Prepare for a Rise in Customer Expectations Post-Pandemic

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1,003

What to Look for When Buying a Cloud Communications System

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6,237

What Is Exceptional Customer Service?

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425

How to Lose Customers and Alienate People? Email.

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20,689

32 Call Centre KPIs That You Need to Track (And Why!)

Annette Franz

1,231

Podcast – What Makes a Great Customer Experience?

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7,795

15 Contact Centre Homeworking Problems and How to Overcome Them

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307

Two-Thirds of Adults Have Experienced “Phone Fear”

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184

Natterbox Accelerate Global Expansion

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183

Funlab Enhances Its Customer Service Offering

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1,436

What to Look for When Buying an IVR

3,428

30 Customer Experience Trends to Watch Out For

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345

Bringing Customer Service Back to The UK

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7,420

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization