Articles - Natterbox

1,319

2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

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2,926

28 Brilliant Hacks to Improve Contact Centre Efficiency

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1,543

A Checklist for Implementing… Speech Analytics

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3,448

18 Simple Ideas to Reduce Your Abandon Rate

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1,256

17 Smart Ways to Refresh Your Homeworking Strategy

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142

5 Customer Service Predictions for 2021

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2,908

16 Contact Centre Technology Innovations That You Can’t Ignore

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2,623

How Are Customer Expectations Changing and What Does That Mean for Us?

190

Natterbox Links Voice Component of Microsoft Teams to Salesforce

Natterbox Awarded Cloud Telephony Product of the Year

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142

How to Prepare for a Rise in Customer Expectations Post-Pandemic

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830

What to Look for When Buying a Cloud Communications System

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5,241

What Is Exceptional Customer Service?

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343

How to Lose Customers and Alienate People? Email.

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16,548

32 Call Centre KPIs That You Need to Track (And Why!)

Annette Franz

1,083

Podcast – What Makes a Great Customer Experience?

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7,147

15 Contact Centre Homeworking Problems and How to Overcome Them

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245

Two-Thirds of Adults Have Experienced “Phone Fear”

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111

Natterbox Accelerate Global Expansion

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138

Funlab Enhances Its Customer Service Offering

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1,252

What to Look for When Buying an IVR

3,001

30 Customer Experience Trends to Watch Out For

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256

Bringing Customer Service Back to The UK

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6,742

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization