Articles - Natterbox

2,739

2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

A picture using paper planes to demonstrate efficiency

3,402

28 Brilliant Hacks to Improve Contact Centre Efficiency

A photo of someone presenting analytics findings

2,048

A Checklist for Implementing… Speech Analytics

A photo of a hanging purple phone

4,765

18 Simple Ideas to Reduce Your Abandon Rate

A photo of a refreshing drink

1,955

17 Smart Ways to Refresh Your Homeworking Strategy

A picture of wooden cubes with numbers 2020 and 2021

184

5 Customer Service Predictions for 2021

A photo of an innovative child

4,459

16 Contact Centre Technology Innovations That You Can’t Ignore

A picture of someone carrying a "I want more" light bulb

4,476

How Are Customer Expectations Changing and What Does That Mean for Us?

254

Natterbox Links Voice Component of Microsoft Teams to Salesforce

63

Natterbox Awarded Cloud Telephony Product of the Year

A picture of masked people looking to future

185

How to Prepare for a Rise in Customer Expectations Post-Pandemic

A photo of a cloud technology

1,096

What to Look for When Buying a Cloud Communications System

A picture of a someone "wowing" at exceptional customer service

6,870

What Is Exceptional Customer Service?

A photo of an unhappy person with their arms crossed

459

How to Lose Customers and Alienate People? Email.

A picture of someone tracking footprints

23,640

32 Call Centre KPIs That You Need to Track (And Why!)

Annette Franz

1,367

Podcast – What Makes a Great Customer Experience?

A photo of a homeworking call centre agent

8,204

15 Contact Centre Homeworking Problems and How to Overcome Them

A picture of a person looking nervous on the telephone

345

Two-Thirds of Adults Have Experienced “Phone Fear”

A world map that's silver and blue

202

Natterbox Accelerate Global Expansion

A photo of "next level" puzzle piece

189

Funlab Enhances Its Customer Service Offering

A photo of some looking through a "hand telescope"

1,595

What to Look for When Buying an IVR

3,587

30 Customer Experience Trends to Watch Out For

A jigsaw puzzle of europe shows the UK out of place

401

Bringing Customer Service Back to The UK

A picture of cartoon people moving stars

7,732

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization