Articles - Natterbox

555

2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

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2,674

28 Brilliant Hacks to Improve Contact Centre Efficiency

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1,364

A Checklist for Implementing… Speech Analytics

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2,944

18 Simple Ideas to Reduce Your Abandon Rate

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1,179

17 Smart Ways to Refresh Your Homeworking Strategy

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135

5 Customer Service Predictions for 2021

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2,569

The Future of Contact Centre Technology – 16 Innovations That You Can’t Ignore

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2,339

How Are Customer Expectations Changing and What Does That Mean for Us?

156

Natterbox Links Voice Component of Microsoft Teams to Salesforce

Natterbox Awarded Cloud Telephony Product of the Year

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128

How to Prepare for a Rise in Customer Expectations Post-Pandemic

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703

What to Look for When Buying a Cloud Communications System

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4,577

What Is Exceptional Customer Service?

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271

How to Lose Customers and Alienate People? Email.

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13,583

32 Call Centre KPIs That You Need to Track (And Why!)

Annette Franz

657

Podcast – What Makes a Great Customer Experience?

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6,475

15 Contact Centre Homeworking Problems and How to Overcome Them

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172

Two-Thirds of Adults Have Experienced “Phone Fear”

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74

Natterbox Accelerate Global Expansion

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115

Funlab Enhances Its Customer Service Offering

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1,122

What to Look for When Buying an IVR

2,788

30 Customer Experience Trends to Watch Out For

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185

Bringing Customer Service Back to The UK

55

BizSpace Install New Telephony System