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Articles about benchmarking

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Survey Results: The Most Important Customer Service Skills

713

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survey 2021

2021 Survey Report: What Contact Centres Are Doing Right Now

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New Survey Reveals Surprising Insights Into the Contact Centre Industry

485

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2020 Survey Report: What Contact Centres Are Doing Right Now

126

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Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate

653

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2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

116

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Survey Report (2019 Edition): What Contact Centres Are Doing Right Now

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2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

53

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One in Every Five Contact Centres Make This Surprising Self-Service Mistake

1,173

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