2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

2020 spring survey report


The results are officially in and you can now download our popular, annual report that delves into how contact centres are delivering great service to the modern customer.

We also explore many areas, including channel mix, changing contact volumes and knowledge management, to get more in-depth insight into the industry today. We hope this will help you to benchmark your contact centre against others.

So, what are you waiting for? Download our report today and make use of Call Centre Helper’s ground-breaking research, created with insights from 213 contact centres.

This was done in partnership with Jabra, NICE and RingCentral.

Click here to Download

Published On: 12th Jan 2020 - Last modified: 26th Oct 2021
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