Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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contact centre call recording analytics agent on phone
How Call Analytics Can Improve the Contact Centre
Three robots are wearing headsets
7 Things They Won’t Tell You About Installing a Chatbot
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Key Signs of Broken Processes (and How to Fix Them)
Video Image: 3 Ways to Measure Customer Emotion in the Contact Centre
Ways to Measure Customer Emotion in the Contact Centre
Problems Facing Contact Centres Warning Sign
The Biggest Problems Facing Contact Centres Today
A picture of a robot holding a speech bubble
Should You Come Clean About Chatbots?
List of outbound diallers
A photo of a coaching session
8 Strategies for Impactful Contact Centre Coaching
Evolution concept with CCaaS 2024 provider icons
Evolution of CCaaS – What’s Next?
A photo of a happy call centre agent
5 Important Call Centre Metrics to Improve Agent Performance
Upgrade to the cloud concept
The Real Cost of Not Upgrading Your Communications
A photo of someone holding a sand timer
How to Reduce Hold Time in Your Contact Centre
Phone with contact us, call, mail or chat icons
Why Is Omnichannel Customer Service Important?
Illustration of happy call center agents team at office
4 Tips to Make Way for New (and Better) Experiences
Customer Experience, Review Concept. Five yellow stars excellent rating in frame
How the Retail Industry Can Deliver Better CX Through Self-Service
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8×8 Announces New AI, Video and MS Teams Platform Enhancements
Cost cutting concept with the word cost next to scissors
Top Ways Tech Can Help With Cutting Contact Centre Costs
Net Promoter Score Gauge with needle pointing to promoter.
NPS Benchmark 2023: A Guide For Leading Industries
Customer Feedback concept
Stop Spamming! 10 Better Ways to Collect Customer Feedback
Orange background with the word 'REBRAND' on it
8×8 Unveils Refreshed Brand to Elevate CX
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
11 Ideas to Improve Knowledge Management in the Contact Centre
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How to Improve Customer Satisfaction
Bot icon and social network signs, with person sat at office table with papers
How to Measure Chatbot Performance

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Report: Building a Sustainable CX Practice
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eBook: 5 Ways Conversational AI Can Support Contact Center Automation
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eBook: How To Enhance Customer Engagement
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eBook: The Digital Channels You Need to Add to Your Contact Center
 
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