Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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CX, Customer Experience concept, miniature figure worker building alphabet CX at the center
CX Strategy Is Changing: Why Frontline Teams and AI Can’t Be an Afterthought
Retail omnichannel experience concept
The Retail Disconnect: Seamless Customer Journeys, Fragmented EX
Concept of the path to success and outcomes, with person pointing to staircase
Labels Don’t Matter. Outcomes Do
A pair of hands supporting people icons in sunlight
From B2B “Boring-to-Boring” to Human Connection
Man standing before two different staircases leading to separate open doors representing difference between two things
The Difference Between Tools and Outcomes
partnerships concept with people matching puzzle pieces
The Future Rests on Partnerships. That’s a Good Thing.
An illustration of two businessmen sitting on intersecting speech bubbles giving high fives
5 Forces That Will Redefine How Businesses Communicate in 2026
Person holding arrows pointing upwards
Data Responsibility Is Your Most Defensible Competitive Edge
Red boat rising out of a crowd - differentiator concept
Experience Is the Only Advantage Left in Business Communications
Text boxes and speech bubbles - conversation and story concept
The Real Story Is in the Conversation
5 People holding up a star each
8×8 Earns Multiple Channel and CX Awards
Video Image: From First Contact to Zero Contact Resolution
From First Contact to Zero Contact Resolution
Red clothes on the floor
Case Study: Chantelle Estimates 60% Savings With 8×8
Person picking up a telephone
Why the Phone Call Remains an Ultimate CX Power Tool
Agent burnout
Unnecessary Effort Is Burning Out Your Agents
Person holding up a gold medal
8×8 Secures Gold at 2026 NY Product Design Awards for UX Excellence
Chapperboard with the word AI on it
8×8 Launches AI Studio for CX Agent Creation
2 People putting puzzel pieces together
Synthflow and 8×8 Announce New Partnership
Shopping trolly with speech bubble coming out of it
8×8 Launches Retail Nationwide for UK Stores
5 star rating
8×8 Wins Five Stevie Awards in 2026
Build on a platform concept with gears and cogs in puzzle
8×8 Enhances CX Platform With New Capabilities
GPT update concept
8×8 Adds GPT Realtime 2 to AI Studio
8×8 Reports CX Growth Alongside Multiple Award and Product Launches
Robot ai looking at a laptop
8×8 Launches New Conversational Intelligence Platform

Latest Reports

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eBook: 5 Forces That Will Redefine How Businesses Communicate in 2026
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eBook: Basic Call Queues Aren’t Enough For Retail
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eBook: Transforming Communications in Education
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eBook: What Your Call Queues Should Be Doing
 
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