Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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Labels Don’t Matter. Outcomes Do
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From B2B “Boring-to-Boring” to Human Connection
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The Difference Between Tools and Outcomes
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The Future Rests on Partnerships. That’s a Good Thing.
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8×8 Earns Multiple Channel and CX Awards
Video Image: From First Contact to Zero Contact Resolution
From First Contact to Zero Contact Resolution
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Case Study: Chantelle Estimates 60% Savings With 8×8
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8×8 Secures Gold at 2026 NY Product Design Awards for UX Excellence
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8×8 Launches AI Studio for CX Agent Creation
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Synthflow and 8×8 Announce New Partnership
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8×8 Launches Retail Nationwide for UK Stores
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5 Questions to Consider When Evaluating Written Customer Conversations
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54% of Employees Believe Communication Is Key
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Our Top Use Cases for AI in Customer Service
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Master Seasonal Service Levels – Just Like This!
ventana buying guide for contact centres in 2023
Ventana 2023 Buyers Guide for Contact Centre Suites Released
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An Introduction to… Contact Centre Analytics
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Shift Planning – What You Need to Know to Best Engage Your Team
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29% Leverage the Same Vendor for Both CCaaS and UCaaS
Ways Technology Helps Exceed Service Level Targets on paper
7 Ways Technology Can Help Exceed Service Level Targets
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15 Statistics That Forecast the Future of the Contact Centre
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What Not to Miss at Call & Contact Centre Expo 2024
Tired and stressed customer support operator with headache
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
17 Top Tips for Multichannel Customer Service

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