Articles - Martin Teasdale

Martin Teasdale, Founder of the Team Leader Community

Martin brings over 25 years of experience in the contact centre industry to his founding role in the Team Leader Community, an online network designed to support and empower contact centre team leaders and managers. He is also founder and host of Get Out of Wrap (GOOW).

Connect with Martin on LinkedIn

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How to Prepare Agents for Their First Leadership Role
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Customer Service Language – With Examples
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How to Get Advisors to Buy In to Your Quality Assurance Programme
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Recorded Webinar: Boosting Agent and Team Leader Effectiveness in Customer Service
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How to Support Contact Centre Agent Soft Skills
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How to Create a Contact Centre Quality Scorecard – With a Template Example
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Our Top Stories of 2024
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3 Proven Ways to Cheer Up Your Team
Top Webinars of 2025
Our Top Webinars of 2025
Are Tighter Budgets Compromising Agent Wellbeing?
Are Tighter Budgets Compromising Agent Wellbeing?
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7 Things Creative Team Leaders Do Better Than the Rest
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Turn a Bad Team Leader Into a Good Team Leader
Build a Parent-Friendly Contact Centre
The contact centre podcast cover art for Martin Teasdale's discussion on 'How to extract more value from your contact centre quality programme'
Podcast: How to Extract More Value From Your Contact Centre Quality programme
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The Contact Centre Podcast: Catch-up with Every Episode So Far!
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What Not to Miss at Call & Contact Centre Expo 2023
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Celebrating Contact Centre Culture: How to Promote Positive Futures
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Evaluagent Becomes a Gold Partner of the Get Out of Wrap Podcast
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The Evaluagent Contact Center Performance Summit 2024: Our Highlights
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7 Statistics Affecting Contact Centres Today
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10 Agent Engagement Learnings to Take Into 2024
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How Innovation Can Improve Contact Strategies and Drive Continuous Improvement
Sabio Disrupt February 2023
23 Compelling Assertions From Sabio Disrupt 2023
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Sensée Is Featured on the CX Podcasts