Articles - Martin Teasdale

Martin Teasdale, Founder of the Team Leader Community

Martin brings over 25 years of experience in the contact centre industry to his founding role in the Team Leader Community, an online network designed to support and empower contact centre team leaders and managers. He is also founder and host of Get Out of Wrap (GOOW).

Connect with Martin on LinkedIn

Top Webinars of 2025
Our Top Webinars of 2025
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Turn a Bad Team Leader Into a Good Team Leader
Are Tighter Budgets Compromising Agent Wellbeing?
Are Tighter Budgets Compromising Agent Wellbeing?
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7 Things Creative Team Leaders Do Better Than the Rest
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Recorded Webinar: Boosting Agent and Team Leader Effectiveness in Customer Service
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Team Leader Experience (TLX) Explained
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How to Prepare Agents for Their First Leadership Role
Build a Parent-Friendly Contact Centre
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Our Top Stories of 2024
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The Evaluagent Contact Center Performance Summit 2024: Our Highlights
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3 Proven Ways to Cheer Up Your Team
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Evaluagent Becomes a Gold Partner of the Get Out of Wrap Podcast
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7 Statistics Affecting Contact Centres Today
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What Not to Miss at Call & Contact Centre Expo 2023
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10 Agent Engagement Learnings to Take Into 2024
PDCA as plan, do, check and act steps for continuous improvement of processes and products
How Innovation Can Improve Contact Strategies and Drive Continuous Improvement
Sabio Disrupt February 2023
23 Compelling Assertions From Sabio Disrupt 2023
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Sensée Is Featured on the CX Podcasts
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How to Support Contact Centre Agent Soft Skills
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How Do Customer Expectations Affect Experiences?
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Celebrating Contact Centre Culture: How to Promote Positive Futures
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Customer Service Language – With Examples
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How to Get Advisors to Buy In to Your Quality Assurance Programme
The contact centre podcast cover art for Martin Teasdale's discussion on 'How to extract more value from your contact centre quality programme'
Podcast: How to Extract More Value From Your Contact Centre Quality programme