Articles - Ben Booth

Ben Booth is the Co-Founder and CEO of MaxContact. With over 20 years’ experience helping businesses across multiple industries, his experience has helped him consult and guide businesses with their customer engagement strategies.

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Quick Wins to Improve Your C-Sat Scores
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Contact Centre Predictions for 2025
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10 Questions to Ask When Buying Your Next CCaaS Solution
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F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
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How to Motivate Staff and Drive Employee Engagement
City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?
What should you put in a customer vision statement
What Should You Put in a Customer Service Vision Statement?
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Top 10 Use Cases for Speech Analytics
A lightbulb on coloured background with code - technology and innovation concept
Technology to Make Managing a Contact Centre Easier
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Seeing Double? 10 Ways to Drive Down Repeat Contacts
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23 Key Processes Call Centre Automation Can Simplify
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Need to Reduce Call Transfers? Try These Approaches
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18 Goodwill Gestures to Build Better Employee Relationships
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MaxContact Acquires Curious Thing’s Tech to Expand AI Capabilities
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What Are Intelligent Contact Centres Doing Right Now?
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New Ways to Empower Agents in 2025
15 Proven Tactics to Reduce Abandon Rate
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Our Top Use Cases for AI in Customer Service
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What Are the Key Call Centre Technologies?
Video Image: What Is Average Handling Time and How Do You Measure It?
Two Types AHT and How to Measure Them
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17 Signs Your Contact Centre Technology Is Ageing Badly
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A New Survey Reveals Challenges for UK Contact Centres
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Tips, Tools, and Techniques for Contact Centre Forecasting
Problems Facing Contact Centres Warning Sign
The Biggest Problems Facing Contact Centres Today