Articles - Ben Booth

Ben Booth is the Co-Founder and CEO of MaxContact, leading the development of an innovative CCaaS platform.

With over 20 years of experience in customer engagement, he has guided the company through significant growth and industry recognition, including multiple awards and successful funding rounds focused on advancing AI technology.

Connect with Ben on LinkedIn

Quick Wins to Improve Your C-Sat Scores
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Contact Centre Predictions for 2025
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10 Questions to Ask When Buying Your Next CCaaS Solution
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F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
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How to Motivate Staff and Drive Employee Engagement
City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?
What should you put in a customer vision statement
What Should You Put in a Customer Service Vision Statement?
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Top 10 Use Cases for Speech Analytics
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Technology to Make Managing a Contact Centre Easier
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Seeing Double? 10 Ways to Drive Down Repeat Contacts
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23 Key Processes Call Centre Automation Can Simplify
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Need to Reduce Call Transfers? Try These Approaches
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18 Goodwill Gestures to Build Better Employee Relationships
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MaxContact Acquires Curious Thing’s Tech to Expand AI Capabilities
15 Proven Tactics to Reduce Abandon Rate
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New Ways to Empower Agents
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What Are Intelligent Contact Centres Doing Right Now?
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How to Nail Your Outbound Strategy
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Stay Ahead in QA and Call Recording
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Where Are Contact Centres REALLY Seeing AI Success?
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Don’t Let Tech Adoption Be an Afterthought
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Get Your AI Pilot Off to the Best Possible Start
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How to Use AI to Connect the Dots – Not Create More Silos
Close up of hand holding a smartphone with incoming call interface on the screen.
Research Shows Cold Calling Loses Ground as Trust Becomes Essential