Articles - Ben Booth

Ben Booth is the Co-Founder and CEO of MaxContact, leading the development of an innovative CCaaS platform.

With over 20 years of experience in customer engagement, he has guided the company through significant growth and industry recognition, including multiple awards and successful funding rounds focused on advancing AI technology.

Connect with Ben on LinkedIn

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Tips, Tools, and Techniques for Contact Centre Forecasting
Problems Facing Contact Centres Warning Sign
The Biggest Problems Facing Contact Centres Today
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The Best Metrics for Contact Centre Performance Tracking
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Top Ways Tech Can Help With Cutting Contact Centre Costs
What's next with omnichannel with tablet and contact icons
Move Over Omnichannel… What’s Coming Next?
Get the most out of live chat
3 Quick-Fire Ways to Get the Most Out of Live Chat
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Time-Saving Hacks for Quality Monitoring
Improve Your Voice of Customer Programme
20 Smart Ideas to Improve Your Voice of the Customer Programme
Compass of principles
The 26 Principles of Good Customer Service
Key questions to ask when buying a chatbot
Key Questions to Ask When Buying a Chatbot
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
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How to Improve Customer Satisfaction
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Practical Tips to Connect With Customers
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21 Steps to a More Personalized Customer Experience
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19 Intelligent Ideas to Improve Employee Experience
Pressure of Demanding Customers
How to Deal With Demanding Customers
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Contact Centre Predictions for 2023
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How to Improve Your Contact Centre Reporting
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5 Ways to Improve Capturing Customer Details
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10 Ways Technology Can Simplify the Contact Centre
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Our Top Technology Contributors of 2024
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How to Avoid Employee Burnout
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The Dos and Don’ts of Automated Assistants in the Contact Centre
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23 New Ideas for Customer Service Over the Phone