Articles - Ben Booth

Ben Booth is the Co-Founder and CEO of MaxContact, leading the development of an innovative CCaaS platform.

With over 20 years of experience in customer engagement, he has guided the company through significant growth and industry recognition, including multiple awards and successful funding rounds focused on advancing AI technology.

Connect with Ben on LinkedIn

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The Best Metrics for Contact Centre Performance Tracking
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Top Ways Tech Can Help With Cutting Contact Centre Costs
What's next with omnichannel with tablet and contact icons
Move Over Omnichannel… What’s Coming Next?
Get the most out of live chat
3 Quick-Fire Ways to Get the Most Out of Live Chat
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Time-Saving Hacks for Quality Monitoring
Improve Your Voice of Customer Programme
20 Smart Ideas to Improve Your Voice of the Customer Programme
Compass of principles
The 26 Principles of Good Customer Service
Key questions to ask when buying a chatbot
Key Questions to Ask When Buying a Chatbot
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
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How to Improve Customer Satisfaction
A crowd of silhouettes representing community and connection of people
Practical Tips to Connect With Customers
Illustration of people and their information
21 Steps to a More Personalized Customer Experience
An illustrated drawing of a lightbulb and icons for creative thinking
19 Intelligent Ideas to Improve Employee Experience
Pressure of Demanding Customers
How to Deal With Demanding Customers
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Contact Centre Predictions for 2023
Magnifying glass and reports on table
How to Improve Your Contact Centre Reporting
Customer details form on monitor
5 Ways to Improve Capturing Customer Details
Person holding lightbulb with cogs and graph - technology idea concept
10 Ways Technology Can Simplify the Contact Centre
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Our Top Technology Contributors of 2024
Employee burnout concept, with a hand writing 'Employee burnout' on white note
How to Avoid Employee Burnout
Retro Robot with Tin Can Phones
The Dos and Don’ts of Automated Assistants in the Contact Centre
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23 New Ideas for Customer Service Over the Phone
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16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents
Video Image: The Different Types of Dialler Explained
The Different Types of Dialler Explained