Brian Atkinson - Call Centre Helper

Connect with Brian on LinkedIn "> Brian Atkinson - Call Centre Helper

Brian Atkinson

Brian Atkinson, Vice President Customer Success, Five9

Connect with Brian on LinkedIn

Recent Articles Most Viewed Articles

What Not to Miss at Call & Contact Centre Expo 2022

What Not to Miss at Call & Contact Centre Expo 2022

30 Tips on How to Improve Contact Centre Productivity

30 Tips on How to Improve Contact Centre Productivity

More Than 4 in 5 Calls to 999 Are Not Life-Threatening

More Than 4 in 5 Calls to 999 Are Not Life-Threatening

Recorded Webinar: Building a Productive and Efficient Contact Centre

Recorded Webinar: Building a Productive and Efficient…

2022: The Year of Smarter, Personalised Customer Experiences

2022: The Year of Smarter, Personalised Customer…

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

Delivering Great Customer Experience Through Disruption

Delivering Great Customer Experience Through Disruption

Five9 Announces Partnership With Conn3ct

Five9 Announces Partnership With Conn3ct

2021: The Year Customer Service Becomes More Human

2021: The Year Customer Service Becomes More Human

Are You Doing Enough to Help New Starters Settle In?

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

AI in UK Contact Centres - The Reality

What Contact Centres Are Doing Right Now - 2026 Edition

Upcoming Events

7th October 2026

Engage Customer Summit 2026

7th October 2026

2026 World Summit AI

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?